Samantha Napier
Gray,GA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Check Out Receptionist/Medical Assistant
Gray Family Health
12.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Front Desk Receptionist/Check in
Central Georgia Heart Center
04.2019 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
Customer Service Associate
Southern Grace Creations
02.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Skills
- Accounting Techniques
- Positive Attitude and Energetic
- Data Research and Analysis
- Greeting and Seating Clients
- Call Answering and Routing
- Front Desk Operations
- Visitor and Customer Relations
- Greet Guests
- Visitor and Customer Relations
- Greet Guests
Additional Information
Certified in CPR, and have extensive OSHA training.
Timeline
Front Desk Receptionist/Check Out Receptionist/Medical Assistant
Gray Family Health
12.2022 - Current
Front Desk Receptionist/Check in
Central Georgia Heart Center
04.2019 - 08.2020
Customer Service Associate
Southern Grace Creations
02.2018 - 04.2019
Similar Profiles
Sabrina StrolleSabrina Strolle
Nanny/Personal Assistant at Gray-Adams FamilyNanny/Personal Assistant at Gray-Adams Family
Jacqueline RuleJacqueline Rule
Car Detailer at Gray Daniels Auto FamilyCar Detailer at Gray Daniels Auto Family
Abigail FriedmanAbigail Friedman
Nanny at Hamel-Gray FamilyNanny at Hamel-Gray Family