Samantha Navarrete
San Tan Valley,AZ
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
4
4
years of professional experience
Work History
Medical Assistant/Receptionist
foot & ankle clinic of Arizona
Queen Creek, AZ
08.2023 - Current
- Completed relevant insurance and other claim forms.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and confirmed patient appointments and consultations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Medical Assistant
Advance foot & ankle
Carrollton, TX
04.2022 - 11.2024
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Prepared treatment rooms for patient examinations.
- Documented notes during patient visits.
- Contacted medical facilities to schedule patients for admission.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Call Center Representative
Citra Urgent Care
Dallas, TX
11.2022 - 07.2023
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collected deposits or payments and arranged for billing.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Receptionist
FastMed
Chandler, AZ
02.2021 - 12.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Processed payments and updated accounts to reflect balance changes.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Medical Assistant
Foot & ankle clinic of Arizona
Chandler, AZ
12.2021 - 04.2022
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Educated patients about medications, procedures and physician's instructions.
- Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
- Provided quality control checks on equipment before each use.
- Ensured proper sterilization of instruments between uses.
Education
Medical Assistant -
Carrington College - Phoenix
Phoenix, AZ06-2024
High School Diploma -
Poston Butte High School
Florence, AZ05-2018
Skills
- HIPAA Compliance
- Billing Support
- Medical Charting
- Records Management
- Medical Terminology
- Payment Collection
- Insurance Verification
- Referral Verification
- Co-Payment Collection
- Front Desk Operations
- Patient Scheduling
- Patient Callbacks
- Appointment Scheduling
- X-Rays
Timeline
Medical Assistant/Receptionist
foot & ankle clinic of Arizona
08.2023 - Current
Call Center Representative
Citra Urgent Care
11.2022 - 07.2023
Medical Assistant
Advance foot & ankle
04.2022 - 11.2024
Medical Assistant
Foot & ankle clinic of Arizona
12.2021 - 04.2022
Receptionist
FastMed
02.2021 - 12.2022
Medical Assistant -
Carrington College - Phoenix
High School Diploma -
Poston Butte High School
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