Samantha Navarro-Murillo
Shakopee,MN
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers.
- Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Maternity Leave
01.2024 - Current
Waitress
Texas Roadhouse
01.2021 - 12.2023
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
Chanhassen Dinner Theatres
03.2016 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
High School Diploma -
Chaska High School
Chaska, MNSkills
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Calm Under Pressure
- Active Listening
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Maternity Leave
01.2024 - Current
Waitress
Texas Roadhouse
01.2021 - 12.2023
Waitress
Chanhassen Dinner Theatres
03.2016 - 11.2022
High School Diploma -
Chaska High School
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