Restaurant Hostess
Saltwater
06.2024 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported food runners, and bussers with keeping dining area ready for every guest.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
