Samantha Negrete
Administrative Assistant
San Bernardino,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Program Assistant
Community Action Partnership Of San Bernardino County
San Bernardino, CA
08.2023 - Current
- Serves as the secondary contact for partner agency organizations and is responsible for development and ongoing implementation of all Agency Relations activities.
- Conducts program compliance monitoring with partner agencies to ensure partner agencies comply with program requirements.
- Conducts program trainings and orientations with partner agencies in one-on-one and group settings.
- Assists technical training and on-site implementation of electronic client intake system.
- Continually monitor partner agencies for growth or decline and suggests appropriate changes to help develop and support partners.
- Develops effective collaboration among partner agencies.
- Works cooperatively with the warehouse team to ensure good customer service and prompt response to requests or complaints.
- Conducts orientations for new distribution site volunteer coordinators and volunteers.
- Prepares correspondence and schedules as required; compiles and calculates data to create program reports.
Customer Service Administrative Assistant
CTDI
Rialto, CA
01.2022 - 06.2023
- Managed relational database to store information for reference, reporting and analysis.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Coordinated event music, performers and guest speakers.
- Managed administrative logistics of events planning, event booking and event promotions.
- Maintained excellent attendance record, consistently arriving to work on time.
Office Assistant for Senior Nutrition Program
Family Service Association
Moreno Valley, CA
11.2020 - 10.2021
- Verified accuracy of business records by consistently updating clients information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff. Managed over 50 customer calls per day.
- Delivered clerical support by handling range of routine and special requirements.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Worked with clients to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Program Coordinator for 2020 Census Project
Family Service Association
Moreno Valley, CA
04.2020 - 06.2020
- Organized and managed program development from conception through successful execution.
- Gathered and organized all printed materials required for program participation.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Entered data in Census Tracking system and handled database maintenance.
- Increased Census completion by 25%
Office Assistant
Family Service Association
Moreno Valley, CA
01.2018 - 04.2019
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Drafted common document templates for use by executives and employees.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Skills
Spreadsheet management
Timeline
Program Assistant
Community Action Partnership Of San Bernardino County
08.2023 - Current
Customer Service Administrative Assistant
CTDI
01.2022 - 06.2023
Office Assistant for Senior Nutrition Program
Family Service Association
11.2020 - 10.2021
Program Coordinator for 2020 Census Project
Family Service Association
04.2020 - 06.2020
Office Assistant
Family Service Association
01.2018 - 04.2019
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