Samantha Nelson
Muskego,WI
Summary
Versatile and dynamic leader with proven expertise in business leadership and customer service management, honed at Levy Restaurants. Excelled in driving operational enhancements and team performance, achieving significant customer satisfaction. Skilled in financial oversight and fostering a culture of accountability and creativity. Demonstrates exceptional multitasking and prioritization, ensuring robust business forecasting and team motivation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
Levy Restaurants
03.2022 - Current
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality..
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Fostered a culture of continuous improvement within the organization by encouraging innovation among team members.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Bartender
New Berlin Ale House
08.2010 - 04.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Set up glassware, liquor and other necessary supplies for special events.
Assistant General Manager/Bar Manager
Milwaukee Burger Company
04.2019 - 03.2022
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Bar Supervisor
Cafe Hollander
03.2015 - 04.2019
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Decreased waste, following strict recipes and drink measurement protocol.
Education
High School Diploma -
Oak Creek Senior High School
Oak Creek, WisconsinActuarial Science
Milwaukee Area Techical College
Milwaukee, WISkills
- Financial Statement Review
- Business Leadership
- Originality and Creativity
- Policy Development and Enforcement
- Recruitment and Hiring
- Cost Reduction
- Team Leadership
- Business Forecasting
- Operational Efficiency
- Strategic planning and execution
- Attention to Detail
- Strategic Partnerships
Certification
ServSafe Certified
Timeline
Assistant Director of Operations
Levy Restaurants
03.2022 - Current
Assistant General Manager/Bar Manager
Milwaukee Burger Company
04.2019 - 03.2022
Bar Supervisor
Cafe Hollander
03.2015 - 04.2019
Bartender
New Berlin Ale House
08.2010 - 04.2022
ServSafe Certified
High School Diploma -
Oak Creek Senior High School
Actuarial Science
Milwaukee Area Techical College
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