Samantha Ness
Fort Worth,TX
Summary
I am a self-motivated Customer Solutions Lead recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
7
7
years of professional experience
Work History
Customer Solutions Lead
Ventura Foods, LLC
Fort Worth , TX
2022.06 - Current
- Monitored project progress and provided feedback on performance.
- Resolved escalated issues in a timely manner while ensuring customer satisfaction.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Organized team events to promote a positive work environment.
- Coached, monitored and motivated new Customer Solutions Coordinators to boost performance and enhance job knowledge.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Monitored team performance against set targets and KPIs.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided guidance and support to customer solutions coordinators, including coaching and mentoring.
Customer Solutions Coordinator SR
Ventura Foods, LLC
Fort Worth , TX
2018.09 - 2022.06
- Enhanced performance through collaboration with diverse teams.
- Coordinated with Customer Solutions Supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Communicated effectively with colleagues and customers via email, phone, or in person.
- Processed customer purchase orders promptly and accurately.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed multiple accounts simultaneously while meeting deadlines.
Customer Solutions Coordinator
Ventura Foods, LLC
Fort Worth , TX
2017.06 - 2018.09
- Consulted with customers regarding needs and addressed concerns
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Contacted customers via phone or email to address data inquiries.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to customer concerns and needs.
Education
Associate of Arts - Business Administration
Tarrant County College
Fort Worth2016-04
High School Diploma -
Birdville High School
North Richland Hills, TX2013-05
Skills
- Customer Support
- Data Entry
- JD Edwards Software
- Teamwork and Collaboration
- Attention to Detail
- Customer Relationship Building
- Account Management
- AS400 Software
Accomplishments
- Customer Solutions Coordinator of the Year 2023
Timeline
Customer Solutions Lead
Ventura Foods, LLC
2022.06 - Current
Customer Solutions Coordinator SR
Ventura Foods, LLC
2018.09 - 2022.06
Customer Solutions Coordinator
Ventura Foods, LLC
2017.06 - 2018.09
Associate of Arts - Business Administration
Tarrant County College
High School Diploma -
Birdville High School
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