Samantha Nichols
Server/Bartender
Columbus,OH
Summary
Versatile server and bartender with five years of experience providing superior fine dining experiences for guests starting as a hostess for two years, then moved to serving for three years and I have been bartending for a year. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Very organized with stocking and prepping for shift, ensures a clean environment. Consistently received customer satisfaction ratings due to friendliness, speedy service and knowledge of the menu.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Food and Beverage Server
Willow Bistro
Canton, Ohio
08.2016 - 02.2021
- Checked guests' identification before serving alcoholic beverages.
- Improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Create new signature alcoholic beverages for the drink menu
Education
Bachelor of Arts - Human Development And Family Studies
Kent State University
Kent, OH 08.2018 - 05.2020
High School Diploma -
Canton South High School
Canton, OH 08.2014 - 05.2018
Skills
Menu changes
Restocking
Opening and closing
Daily specials memorization
Wine service
Guest seating arrangements
Item promotion
Menu memorization
Order accuracy
Hospitality service expertise
Food sales and promotion
Food and beverage pairings
To-go order preparation
Beverage preparation
Sanitation
Timeline
Bachelor of Arts - Human Development And Family Studies
Kent State University
08.2018 - 05.2020
Food and Beverage Server
Willow Bistro
08.2016 - 02.2021
High School Diploma -
Canton South High School
08.2014 - 05.2018