Samantha Nichols
Server/Bartender
Columbus,OH
Summary
Versatile server and bartender with five years of experience providing superior fine dining experiences for guests starting as a hostess for two years, then moved to serving for three years and I have been bartending for a year. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Very organized with stocking and prepping for shift, ensures a clean environment. Consistently received customer satisfaction ratings due to friendliness, speedy service and knowledge of the menu.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Food and Beverage Server
Willow Bistro
Canton, Ohio
08.2016 - 02.2021
- Checked guests' identification before serving alcoholic beverages.
- Improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Create new signature alcoholic beverages for the drink menu
Education
Bachelor of Arts - Human Development And Family Studies
Kent State University
Kent, OH 08.2018 - 05.2020
High School Diploma -
Canton South High School
Canton, OH 08.2014 - 05.2018
Skills
Menu changes
Timeline
Bachelor of Arts - Human Development And Family Studies
Kent State University
08.2018 - 05.2020
Food and Beverage Server
Willow Bistro
08.2016 - 02.2021
High School Diploma -
Canton South High School
08.2014 - 05.2018
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