Samantha Nickerson
Fairbanks,AK
Summary
Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records.
Looking for a new role with the chance for advancement. Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality.
Registration Representative skilled in handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 12 years of related experience. Accurate in data entry and diligent in documentation.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work History
Registration Representative I
Tanana Valley Clinic
01.2023 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Verified insurance benefits, processed payments, and issued receipts.
- Ensured prompt resolution of discrepancies in payment balances by collaborating closely with finance team.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining confidentiality of patient information.
Registration Scanning Clerk
Tanana Chiefs Conference
11.2012 - 07.2022
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining efficient workflow within department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Upheld HIPAA regulations and standards for protecting patient information.
- Scanned patient's registration documents and insurance cards into their chart.
Medical Administrative Assistant
Alaska Behavioral Health
02.2009 - 04.2012
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Called patients to confirm scheduled appointments day in advance.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within reception area, creating a welcoming atmosphere for patients and visitors alike.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front End Supervisor
OfficeMax
10.1999 - 06.2008
- Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring smooth process for both customers and employees.
- Monitored cash drawers in five checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Department Manager
Kmartcorp
10.1993 - 10.1997
- Hired as a cashier, promoted to layaway department, front line supervisor, then department manager of bed & bath department.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma - Administrative Assistance
Alaska Computer Institute
Fairbanks, AK 01.1992 - 05.1992
High School Diploma -
Klawock City High School
Klawock, AK 08.1986 - 05.1987
Skills
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Registration data intake
- Accuracy and Precision
- Insurance Verification
- Appointment Scheduling
- Admissions requirements
- Healthcare experience
- Experience with Electronic Health Records
- Experience with Medicare and Medicaid
- Cross-Functional Teamwork
Timeline
Registration Representative I
Tanana Valley Clinic
01.2023 - Current
Registration Scanning Clerk
Tanana Chiefs Conference
11.2012 - 07.2022
Medical Administrative Assistant
Alaska Behavioral Health
02.2009 - 04.2012
Front End Supervisor
OfficeMax
10.1999 - 06.2008
Department Manager
Kmartcorp
10.1993 - 10.1997
Diploma - Administrative Assistance
Alaska Computer Institute
01.1992 - 05.1992
High School Diploma -
Klawock City High School
08.1986 - 05.1987
Similar Profiles
Garrett MercerGarrett Mercer
Medical Assistant, Internal Medicine at Tanana Valley ClinicMedical Assistant, Internal Medicine at Tanana Valley Clinic
Danielle DallmannDanielle Dallmann
Registered Nurse at FHP, Tanana Valley Clinic 1st CareRegistered Nurse at FHP, Tanana Valley Clinic 1st Care
Jessica HoffmanJessica Hoffman
Patient Care Coordinator at Tanana Valley ClinicPatient Care Coordinator at Tanana Valley Clinic