Jonathan Sarmiento
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Security Guard
Central Islip School District
11.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Maintenance Technician
Jamar Mechanical LLC
01.2019 - Current
- Troubleshoot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Maintenance Technician
Pump And Motor Shop Inc
01.2022 - 04.2023
- Removal, repair and re-installation of all styles of Sewage, Sump Ejector and Water Pumps.
- Follow work orders and specifications for machine and equipment replacement, repair or maintenance.
- Troubleshoot equipment breakdowns and perform preventive maintenance.
- Complete partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Remove dirt and lubricate machinery shafts, bearings and gears as part of regular maintenance.
- Install replacement bearings, seals, shafts, and gaskets on various equipment
Customer Service Representative Supervisor
Better Living Now
11.2018 - 01.2022
- Supervise and coordinate activities of Customer Care Coordinators engaged in handling inbound/outbound calls and taking orders
- Develops metrics and reports and distributes to management daily
- Takes escalated calls, effectively identify problems and works out effective resolutions and address customer complaints
- Pull random calls to review and grade, and provide feedback to the representative on their performance
- Determine the best method for providing service while evaluating reimbursement and cost impact to the company, making those decisions based on customer need, vendor pricing and third party reimbursement possibilities
- Respond quickly and professionally to customer inquiries , both in the store and on the phone, with regard to appropriateness, availability, and coverage guidelines of equipment/supplies.
Customer Service Representative Supervisor
RUI Credit Services
02.2015 - 08.2018
- Supervised 20 customer service representatives in providing excellent customer service to callers requiring assistance
- Ensure staff is meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position
- Track staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options
- Supervise and coordinate activities of workers engaged in collecting overdue payments for Comcast accounts
- Train and prepare call center representatives to follow the standardized call scripts ensuring quality assurance
- Review delinquent account records to determine which customers must be contacted for collection of overdue accounts
Skills
- NYS Security License
- Problem-Solving Ability
- Written and Verbal Communication
- Power and Hand Tool Use
- Equipment Repair
- Equipment Installation
- Mechanical Troubleshooting
- Machine Maintenance and Repair
- Daily Cleaning and Sanitation
Certification
- Eight Hour Pre-Assignment Training Course, Guardian Group Services
- Sixteen hour on-the-job training course, Guardian Group Services
Timeline
Substitute Security Guard
Central Islip School District
11.2023 - Current
Maintenance Technician
Pump And Motor Shop Inc
01.2022 - 04.2023
Maintenance Technician
Jamar Mechanical LLC
01.2019 - Current
Customer Service Representative Supervisor
Better Living Now
11.2018 - 01.2022
Customer Service Representative Supervisor
RUI Credit Services
02.2015 - 08.2018
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