Samantha Noisette
FL
Summary
Experienced in customer service, dedicated and ambitious, always motivated to succeed in any given environment. Adaptable and excels in both team and independent settings. Known for friendly, loyal, patient, and outgoing nature, thrives in building strong customer relationships. Skills, training, and knowledge of behavioral disorders enhance ability to provide exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
Lyft & Uber
09.2019 - Current
- Drive passengers to their desired destination
- Provide a safe and comfortable ride to passengers
- Follow traffic laws and regulations at all times
- Keep the vehicle clean and well-maintained
- Assist passengers with loading and unloading their luggage
- Accept payments through the Lyft app and provide receipts
- Communicate effectively with passengers regarding pick-up and drop-off locations
- Provide excellent customer service and maintain a positive attitude
- Achieved over 1000 rides with 5.0 ratings
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Representative (Temp)
Remx( Nations Benefits)
12.2024 - 01.2025
- Answer, resolve, track and document inbound/outbound calls from members and providers by engaging in active listening confirming or clarifying information and deescalating situations as necessary
- Ensure that the callers' needs are efficiently and accurately addressed in a timely and professional manner leaving them feeling supported and valued after each interaction
- Interpret member eligibility and coverage through thorough knowledge of the client products, policies, and procedures
- Research and resolve inquiries from internal /external customers including Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations
- Utilize software, databases, scripts, and tools to exceed call center metrics while providing excellent consistent customer service
- Performs additional duties as assigned by Management based on business demands
Bilingual Customer Care Professional
Everest( Lighthouse works)
04.2024 - 06.2024
- Provide first-class customer service and completing all necessary data appropriately, accurately, and thoroughly
- Answer High volume inbound calls, courteously and professionally, respond to emails, using customer-oriented etiquette
- Identifies customers' needs, clarifies information, researches every issue, and provides solutions
- Handles and resolves customer questions and issues
- Escalate to the next level if needed
- Maintains and records proper and accurate documentation of all activities
- Maintains monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
- Adheres to company and department policies and procedures
Provider Data Analyst
Remedy(Optum)
12.2023 - 05.2024
- Assess and resolve scheduling concerns, developing and implementing solutions in many varied clinical delivery systems
- Manage urgent scheduling needs and frequently shift priorities in order to maximize resources and capabilities to effectively support customer needs
- Negotiate days and times that align provider needs, Optum Serve business objectives, and veteran's availability
- Review qualified providers in the current provider network
- Manually assign and schedule appointments, while analyzing cost and scheduling timeliness to meet contractual expectations
- Continually communicate with Veteran Services, Provider Network Management, and other departments to accomplish mission tasks related to scheduling procedures
- Maintain constant awareness of queue status in order satisfy internal queue calls related to veteran reschedules, urgent provider updates, and miscellaneous order issues
HR Manager People Lead (internship)
Walmart
08.2023 - 01.2024
- Assists leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, etc
- And provides guidance on execution of company HR programs and initiatives
- Focus on Execution and Results: Align and pursue work activities to achieve the mission and business priorities of the organization
- Share information, practices, and resources across functions, organizations, and locations to improve performance
- Effectively use existing processes and tools to achieve performance objectives
- Use and explain major process steps to manage time, resources, and challenges to meet goals
- Plan for and Improve Performance: Develop and implement plans, practices, and processes to better achieve organizational goals
- Develop contingency plans to manage or eliminate potential problems
- Identify and recommend ways to continually improve and streamline processes and practices
- Build Influence: Develop and present logical, convincing reasons in support of one's perspectives and initiatives
- Proactively share relevant information and timely updates with appropriate people
- Listen attentively and ask questions to ensure understanding
- Research and prepare documents and presentations that effectively convey relevant information in a timely manner
- Model Ethics and Compliance: Comply with policies and procedures
- Demonstrate ethical performance
- Support efforts to enforce compliance with policies and procedures
- Adapt Professionally: Demonstrate creativity and strength in the face of change, obstacles, and adversity
- Adapt to competing demands and shifting priorities
- Update and share knowledge and skills to keep current in one's area of expertise
- Embrace change and support its implementation
- Build Relationships: Build trusting, collaborative relationships and alliances across functional and organizational boundaries
- Relate to others in an accepting and respectful manner, regardless of their organizational level, personality, or background
- Collaborate with people from diverse backgrounds, experiences, and functional areas to discover new perspectives
Chat Agent / ( CSR Educator)
Alorica (College Board)
07.2022 - 08.2023
- Handles first-line client service inquiries received through the Call Center, which includes performing order entry, answering inbound customer calls, making outbound calls for program specific initiatives, regarding College Board Publications
- Research information and uses good judgment to resolve customer inquiries
- Programs guidelines such as: Create or merging accounts in EPL, policies and procedures as well as technical support issues as needed
- Escalates issues from external customers, vendors and Program staff through the proper channels
- Listens and responds promptly and accurately to client's issues, and requests, in a manner that meets the standards for service and call quality
- Uses multiple customer service, program-specific and operational applications required to manage customer service issues such as: Salesforce, IOT, EPL, APRO, PAT and Springboard digital
Document Verification Specialist
Alorica
12.2021 - 06.2022
- Fast paced setting in conducting identity verification and fraud prevention for a wide variety of government integrations
- Data processing, reviewed and analyzed written correspondence/ Documents in calls both recorded and live
Licensing Specialist
Qualfon
08.2021 - 10.2021
- Onboarding Health insurance agents
- Facilitates insurance licenses and appointments for agents
- Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing and updates internal Registration database as needed
- Monitors expiring insurance license report and notifies agents of pending expiration's
- Maintains the internal Registration database timely and accurately
- Facilitates and monitors compliance with Branch office registration requirements with regulators
- Provides assistance with processing requests and responding to emails received in the insurance licensing mailbox
- Provides administrative support for special projects to include research, compiling data and preparation of summary reports based on results
- Maintains files in an organized and accessible manner
- Supports Company Mission Statement and Corporate Values
Receptionist/Dispatcher
Advance Automotive Corporation
03.2015 - 01.2021
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Ensured everything runs smoothly by coordinating, provide precise logistics for drivers to follow along on their routes, and coordinating delivery times
- Maintained appropriate filing of personal and professional documentation, and organized computer-based information
- Answered phone calls and email inquiries, while recording accurate messages
- Obtained signatures for financial documents and internal and external invoices
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Reviewed and updated client correspondence files and scheduling database
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
Receptionist
Nissan
09.2019 - 03.2020
- Answered a high volume of phone calls and email inquiries
- Obtained signatures for financial documents and internal and external invoices
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Reviewed and updated client correspondence files and scheduling database
Assistant Manager
Speedway LLC
02.2018 - 01.2019
- Supervised employees and provide on-the-job training
- Assisted cashiers with difficult customers
- Refunded customers for returned items
- Resolved customer complaints
- Ensures that all customers receive fast and friendly service
- Completing Invoice, cash handling, safety, maintenance and merchandising responsibilities
- Oversaw day to day store operations
- Opened and closed store
- Managed daily reports of transactions
- Enforced company policies and procedures
Customer Service/Cashier
7 Eleven
08.2015 - 01.2017
- Assisted customers by providing information and resolved their complaints
- Compiled and maintain non-monetary reports and records
- Kept periodic balance sheets of amounts and numbers of transactions
- Supervised others and provide on-the-job training
- Assisted other cashiers with difficult customers
- Counted money in cash drawer at the beginning of each shift
- Gave store credit for returned items
- Maintained clean work area
- Handled cash and made correct change
- Processed food stamps and other aid vouchers
- Refunded customers for returned items
- Resolved customer complaints
Sales Associate Specialist
Macy's
05.2010 - 11.2014
- Kept current with sales and promotions
- Helped customers choose items
- Inventoried stock
- Kept sales records
- Placed special orders
- Rang up bills, cash registers, POS machines and mental math
- Trained other workers
- Worked in stock room, fitting room, cash office, front end, electronics and customer service
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Consistently hit and exceeded sales goals by 20%
- Extensively trained new and existing employees
Teacher's Assistant/ After School Youth Care
Wonderful paradise
05.2010 - 09.2013
- Practice classroom management techniques that align with the school's positive guidance policies
- Communicate regularly and effectively with administration and other staff members
- Make the anti-bias and anti-favoritism perspectives evident throughout the classroom, complete all paperwork in a timely fashion, multi-task and exhibit great organizational skills, implement policies and procedures at all times
- Uphold the vision and philosophy of the school
- Established a safe play environment for the children
- Encouraged good behaviors using the positive reinforcement method
- Instructed children on proper health and personal habits
- Daily activities:(infant-Toddler)
- Managed daycare with infants, toddlers and preschoolers and school-aged children
- Dressed infants and toddlers and changed their diapers
- Organized and engaged in recreational activities such as games and puzzles
- Communicated openly with children's parents about daily activities and behaviors
- Meticulously sanitized toys and play equipment
- Encouraged children to be understanding of and patient with others
- Made nutritious breakfasts, lunches, dinners and snacks for the children
- Allowed for ample outdoor recreation time
- Addressed behavioral and learning issues with parents and daycare management
- Engaged with children individually to meet their emotional and physical needs
- Sparked imagination by helping children discover new things each day
- Promoted good behavior by using the positive reinforcement method
- Promoted language development skills through reading and storytelling
Education
High school diploma -
Penn Foster
01.2018
Some College - Criminal Justice
Rassmusen College
Skills
- Maintains Composure Under Pressure
- Professional Development
- Analytical Thinker
- Strong Organizational Abilities
- Proficient in MS Office Suite
- Effective Written Communication
- Strong Leadership Competence
- Strong Interpersonal Skills
- Commitment to Customer Service Excellence
- Efficient Resource Organization
- Proficient Administrative Knowledge
- Invoice Reconciliation
- Positive Attitude
- Meticulous and Exact
- Effective Communication Skills
- Strong Time Management
- Strategic Problem Resolution
Accomplishments
- Achieved First place award for raising money for Big Brothers/Big Sisters.
- Supervised team of 400 staff members.
- Served customers in a positive way, receiving multiple customer service awards.
- Exceeded sales.
- sales - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Fire Extinguisher Education & Awareness Program Certification, 02/01/25, Present
- Class D Security
- CPR Certification, 02/01/25, 02/28/27
- Driver's License
Languages
Creole
Native or Bilingual
Timeline
Customer Service Representative (Temp)
Remx( Nations Benefits)
12.2024 - 01.2025
Bilingual Customer Care Professional
Everest( Lighthouse works)
04.2024 - 06.2024
Provider Data Analyst
Remedy(Optum)
12.2023 - 05.2024
HR Manager People Lead (internship)
Walmart
08.2023 - 01.2024
Chat Agent / ( CSR Educator)
Alorica (College Board)
07.2022 - 08.2023
Document Verification Specialist
Alorica
12.2021 - 06.2022
Licensing Specialist
Qualfon
08.2021 - 10.2021
Driver
Lyft & Uber
09.2019 - Current
Receptionist
Nissan
09.2019 - 03.2020
Assistant Manager
Speedway LLC
02.2018 - 01.2019
Customer Service/Cashier
7 Eleven
08.2015 - 01.2017
Receptionist/Dispatcher
Advance Automotive Corporation
03.2015 - 01.2021
Sales Associate Specialist
Macy's
05.2010 - 11.2014
Teacher's Assistant/ After School Youth Care
Wonderful paradise
05.2010 - 09.2013
High school diploma -
Penn Foster
Some College - Criminal Justice
Rassmusen College
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