Samantha Northcott
Marina,CA
Summary
Dependable Veterinary Assistant Lead effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work, with extensive experience providing support to animals.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant Lead
VCA All Pets Animal Hospital
08.2020 - Current
- Provide support to a high volume of clients, answering questions and addressing concerns.
- Schedule appointments and surgeries for five veterinarians.
- Package and label a wide range of medications with the appropriate name, strength, and instructions.
- Certified to handle and log controlled drugs according to California regulations.
- Assist in examination and treatment of animals in veterinary clinic. Collect and prepare specimens and samples for outside laboratory analysis. Administer injections and medications prescribed by veterinarian.
- Help with training of new veterinary assistants and support staff.
- Keep employees operating productively and working on task to meet business and client needs.
- Currently working on completing the anesthesia certification program.
Shift Supervisor, Barista Trainer
Starbucks
04.2018 - 08.2020
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Conducted opening and closing procedures, including daily inventory counts, product orders, money deposits, and store cleanliness
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Sales associate
Charms by the Bay
09.2016 - 12.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted manager with daily tasks, trained new employees, and made schedules
- Oversaw and processed payments.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Completed store opening and closing procedures as per company guidelines.
Education
Bachelor of Science - Marine Science
California State University - Monterey Bay
Seaside, CA05.2019
Veterinary Assistant Certification -
Penn Foster
Online09.2021
Skills
- Compassionate Care
- Problem Identification
- Calm and Professional Under Pressure
- Client Relationships and Education
- Team Leadership
- Productivity and Time Management
- Adaptable and Flexible
- Microsoft Office, Google Suite
Additional Information
Internship at the SPCA Wildlife Center of Monterey:
- Completed 3 years working to rehabilitate wild animals that are sick, orphaned, or injured.
- Daily tasks included cleaning enclosures, administering medications, performing laboratory sample analysis, gavage feeding birds, bottle feeding infant mammals, capturing animals and assessing their wounds, restraining animals for treatment, and assessing the flight of raptors before release.
Timeline
Veterinary Assistant Lead
VCA All Pets Animal Hospital
08.2020 - Current
Shift Supervisor, Barista Trainer
Starbucks
04.2018 - 08.2020
Sales associate
Charms by the Bay
09.2016 - 12.2017
Bachelor of Science - Marine Science
California State University - Monterey Bay
Veterinary Assistant Certification -
Penn Foster
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