Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Ocasio

New York,NY

Summary

Dedicated professional passionate about delivering outstanding customer service in the hospitality industry. Exceptional interpersonal and communication skills. Extensive background in front desk operations, guest services, and hotel coordination, coupled with proficiency in managing reservations, inquiries, payments, and housekeeping logistics. Committed to ensuring seamless hotel operations while consistently exceeding guest expectations through attentive and personalized service.

Overview

8
8
years of professional experience

Work History

Office Manager/Billing

Integrative Spine & Sports
05.2017 - Current
  • Trained new staff. Create Schedules. Kept records of employee and provider files
  • Handle and resolve any issues in a professional manner
  • Liaison between providers and referring providers for various projects or new patients
  • Actively collaborate/meet with other providers to improve patient experience and flow
  • Performed various office duties such as scheduling, taking payments, checking in/out, answering multiple phone lines, patient emails, physician emails, coordinating new patient referrals, authorizations, ordered supplies for multiple offices, insurance verifications, online appointments, coordinated staff between offices, coordinate meetings and dinners, etc….
  • Assist with billing- calling insurances, denials, rejections, charge code entry, claim follow up, etc...
  • Assist with basic therapy on patients such as electrical stimulation and ultrasound therapy
  • Chiropractic, Physical Therapy, Pelvic Health & Physiatry
  • Other Misc …

Front Desk Agent

The Allen Hotel
02.2022 - 08.2023
  • Operate the front desk according to standard operating procedures and with exceptional guest service
  • Greet arriving guests, assign rooms, issue keys, collect payment, check demographics and billing for accuracy, check in and check out process, and keep lobby clean
  • Answer incoming calls, book reservations, take messages, direct calls to appropriate department, assist with transportation, answer questions about the area, and assist with luggage holding
  • Coordinate and assign housekeeping; check rooms for cleanliness
  • Assist with any guest request, or resolve any issues ; create incident reports
  • Maintain an accurate cash sheet. Responsible for cash drawer balancing
  • Maintain a high standard of personal appearance and grooming in compliance with the dress code
  • Go above and beyond to provide any needs for the guest. Help come up with ideas to generate more flow and better guest experience

Registration

Bayfront Health Emergency Room & Urgent Care
01.2021 - 12.2021
  • Check patients in and out; collect payment
  • Obtain patient demographics and insurance information to enter into the systems; Verify Insurance for eligibility and benefits using online electronic system; checking deductibles, copays, and coinsurance.
  • Answer switchboard, any patient inquiries, and direct calls to the appropriate department
  • Clerical duties: copying, scanning, faxing, etc...
  • Make sure desk and waiting area are always clean and presentable
  • Speak with patients about their insurance and go over forms to sign
  • Follow all HIPAA policies and procedures

Office Manager/Front Desk

Healthy Step Podiatry
09.2020 - 01.2021
  • Perform various office duties such as scheduling, taking copayments, checking in/out patients, answering multiple phone lines, patient emails, physician emails, authorizations, online appointments, insurance verifications, stocking, ordering, e-prescribe, scanning, etc…
  • Keep records of employee and provider files
  • Assist with basic therapy on patients such as electrical stimulation and ultrasound therapy
  • Perform basic X-rays on patients ( foot & ankle )
  • Assist in foot/ankle surgery if needed
  • Hybrid

Education

Phlebotomy

Zeal Technical Institute
Cape Coral, FL
11.2021

Emergency Medical Technician (EMT-B)

LaGuardia Community College
07.2014

Academic

Newtown High School
Elmhurst, NY
06.2012

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Switchboard Phone

Timeline

Front Desk Agent

The Allen Hotel
02.2022 - 08.2023

Registration

Bayfront Health Emergency Room & Urgent Care
01.2021 - 12.2021

Office Manager/Front Desk

Healthy Step Podiatry
09.2020 - 01.2021

Office Manager/Billing

Integrative Spine & Sports
05.2017 - Current

Emergency Medical Technician (EMT-B)

LaGuardia Community College

Academic

Newtown High School

Phlebotomy

Zeal Technical Institute

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Samantha Ocasio