Samantha O'Donnell

Loan Processor / Loan Analyst

• Exhibited high energy and professionalism when dealing with clients and staff.
• Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
• Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
• Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Documented borrower's information in loan processing system and resolved any discrepancies.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
• underwriters in determining loan eligibility for improved approval rates and client satisfaction.
• Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Assisted in preparation of presentations, data tables and other documents for loan committee meetings.
• Worked well in a team setting, providing support and guidance.
• Self-motivated, with a strong sense of personal responsibility.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reported to senior management on organizational performance and progress toward goals.
• Prepared documentation and records for upcoming audits and inspections.
• Stayed current with latest changes to applicable regulatory standards and company procedures.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Crop Insurance:

• Collect and processes insurer's acres / production with crop insurance company
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Modified, updated and processed existing policies.

Teller:

• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Educated customers on use of banking website and mobile apps.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Balanced cash drawer and resolved discrepancies to provide accurate data regarding cash flow.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Bussed and reset tables to keep dining room and work areas clean.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Assisted in training new waitstaff members, fostering a team-oriented work environment.
• Assisted in food preparation as directed while following instructions to meet specific dietary needs.
• Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Maintained friendly and professional customer interactions.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.