Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Samantha Oglesby

San Antonio,tx

Summary

Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

5
5
years of professional experience

Work History

Robotics Associate/RT Associate/PG QB Amnesty

Amazon
San Antonio, TX
10.2021 - Current
  • Operated and maintained automated robotic systems to ensure efficient order fulfillment processes
  • Troubleshot technical issues and worked with teams to implement solutions for operational issues
  • Collaborated with warehouse teams to ensure smooth, accurate, and timely deliveries
  • Trained new associates on operational procedures and safety protocols in a tech-focused work environment
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Representative/Team Leader, Sales Operations

Target
Maryville, TN
10.2019 - 11.2021
  • Provided outstanding service to customers by resolving inquiries and addressing issues effectively
  • Managed returns, exchanges, and complaints while maintaining a professional and empathetic attitude
  • Worked collaboratively with team members to meet customer needs and exceed service expectations
  • Assisted in maintaining store operations, including stocking shelves and managing inventory

Education

Bachelor's - Psychology

Southern New Hampshire University
12-2025

Skills

  • Microsoft Office Suite
  • Customer Service Excellence
  • Problem solving
  • Research methods
  • Statistical software
  • Conflict resolution
  • Documentation
  • Technical troubleshooting
  • Time management
  • Attention to Detail
  • Adaptability
  • Communication
  • Empathy and emotional intelligence
  • Teamwork and collaboration
  • Remote Work Capabilities

References

Available upon request.

Languages

English
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Robotics Associate/RT Associate/PG QB Amnesty

Amazon
10.2021 - Current

Customer Service Representative/Team Leader, Sales Operations

Target
10.2019 - 11.2021

Bachelor's - Psychology

Southern New Hampshire University

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Samantha Oglesby