Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Olson

Brooksville,FL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments and adaptable to last-minute changes and thrives under pressure. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

PTF

United States Post Office
Hudson, FL
05.2022 - Current
  • Delivered mail to residents and business within assigned area.
  • Delivered various types of mail on routes according to strict timelines.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Handled undeliverable mail in accordance with established procedures.
  • Resolved conflicts between customers in a professional manner while adhering to company policies.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Provided excellent customer service at all times by addressing individual needs promptly and courteously.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Pharmacy Technician

Publix Pharmacy
Palm Harbor, FL
04.2020 - 05.2022
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Restocked shelves with new supplies of medications as needed.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Entered prescription information into computer databases.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Received payment from customers and processed credit card transactions when necessary.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Customer Service Staff Member

Publix supermarket
Palm Harbor, FL
04.2015 - 05.2022
  • Developed strong relationships with repeat customers by providing excellent customer service on each visit.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Processed returns efficiently and effectively according to company policy.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Offered assistance in selecting merchandise based on individual needs and preferences.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Handled cash transactions accurately by following established procedures.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assisted customers with locating products throughout the store.
  • Completed day-to-day duties accurately and efficiently.

Education

Associate of Arts -

Daytona State College
Daytona Beach, FL
06-2013

High School Diploma -

Pinellas Park High School
Largo, FL
06-2011

Skills

  • Proofreading
  • Problem-solving capacity
  • Professionalism and discretion
  • Critical thinking
  • Complaint handling
  • Conflict resolution
  • Customer service
  • Money handling
  • Punctuality and reliability
  • Adaptive team player
  • Multitasking and organization
  • Credit card payment processing
  • Empathy and patience
  • Verifying orders
  • Proper labeling procedures
  • Problem-solving skills
  • Prescription interpretation
  • Receiving incoming supplies
  • Team collaboration
  • HIPAA
  • Microsoft Word
  • Microsoft PowerPoint

Timeline

PTF

United States Post Office
05.2022 - Current

Pharmacy Technician

Publix Pharmacy
04.2020 - 05.2022

Customer Service Staff Member

Publix supermarket
04.2015 - 05.2022

Associate of Arts -

Daytona State College

High School Diploma -

Pinellas Park High School

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Samantha Olson