SAMANTHA ONATE

Dedicated and results-oriented professional with a diverse background in customer service, healthcare, and household management. Experienced as a Customer Service Representative and in managing household operations, with a proven track record of strong communication, problem-solving, and multitasking skills. Recognized for maintaining a positive and efficient environment under pressure and for building strong relationships while delivering exceptional customer support. Passionate about enhancing guest experiences and contributing to team success in the Shift Manager role at McDonald's.

• Managed household logistics for a family of six, overseeing scheduling, budgeting, and coordinating appointments and activities.
• Developed strong time-management skills, balancing multiple priorities effectively.
• Enhanced communication and problem-solving abilities through managing daily family needs and interacting with various service providers and educators.
• Effectively mediated and resolved conflicts between family members, ensuring smooth and harmonious household dynamics.
• Demonstrated patience and emotional intelligence when addressing concerns and finding solutions.
• Addressed and resolved water billing inquiries, ensuring customer satisfaction and compliance.
• Facilitated understanding of billing statements, enhancing communication clarity.
• Managed high volumes of customer interactions with professionalism and efficiency.
• Protected customer data, adhering to privacy and security standards.
• Collaborated with departments to resolve billing discrepancies, improving accuracy.
• Assisted patients with hygiene, enhancing comfort and dignity.
• Collaborated with healthcare team to ensure quality patient care.
• Monitored vital signs, contributing to patient safety.
• Supported meal assistance, improving patient nutrition.
• Responded promptly in emergencies, ensuring swift care.