Samantha O'Neal

• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when handling customers.
• Managed timely and effective replacement of damaged or missing products and equipment.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.

Skilled in providing excellent customer service and creating an enjoyable atmosphere

• Ability to multitask and prioritize tasks effectively
• Able to develop strong relationships with customers and coworkers
• Responsible for opening and closing duties, such as restocking, cleaning and organizing the bar

• Developed new cocktail recipes and drink specials to increase customer satisfaction and revenue
• Monitored customer service and satisfaction, resolving customer complaints in a timely manner
• Developed and maintained excellent relationships with suppliers and vendors

• Experienced bartender with 5+ years in the hospitality industry
• Expert knowledge of mixology and liquor, wine, beer, and other beverage options
• Proven track record of managing bar inventory and stocking supplies
• Proficient in POS systems, cash handling, and accurate record keeping

• Welcomed guests and provided them with menus and drink specials
• Processed customer payments and made accurate change
• Performed opening and closing duties, such as setting up the bar and restocking supplies
• Handled all money and credit cards throughout the day

• Managed front desk operations for busy hotel, including checkin/checkout procedures, room assignments and telephone answering
• Ensured high levels of customer service and satisfaction, resolving guest complaints quickly and efficiently
• Reconciled accounts and processed all payments using computerized systems
• Monitored occupancy rates and revenue data to ensure optimal pricing and occupancy