Samantha Ormsby
Summary
Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.
Overview
3
3
years of professional experience
2
2
Certification
1
1
year of post-secondary education
Work History
Venue Assistant
The Springs Wedding Venue
02.2023 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Skilled at working independently and collaboratively in a team environment.
- Assisted patrons with seating by giving directions and lighting paths.
Assistant Manager
City Of Denton
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Lifeguard
City Of Denton
05.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
Animal Caretaker
Bella Cavalli Farms
08.2021 - 01.2023
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by maintaining clear and secure tags.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Venue Assistant
Bella Cavalli Events
08.2021 - 01.2023
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Supervised personnel and directed in wedding task administration and completion.
Education
Associate of Applied Science - Biology
Collin College
Celina, TX 08.2024 - Current
Skills
- Budget Management
- Basic Accounting
- Social Media Management
- Conflict Resolution
- Customer Service Excellence
- Administrative Tasks
- Microsoft Office Proficiency
- Organizational Skills
- Event Coordination
- Problem Solving
- Staff Supervision
Certification
- Certified Pool Operator, PHTA - October 2023-October 2028
- Certified First Aid, American Red Cross - February 2021-February 2025
- HAZ COM Training - April 2022-2025
- Certified O2, American Red Cross - February 2021-2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Selected as mentor/trainer for new hires.
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Part TimeFull TimeTimeline
Associate of Applied Science - Biology
Collin College
08.2024 - Current
Venue Assistant
The Springs Wedding Venue
02.2023 - Current
Assistant Manager
City Of Denton
02.2022 - Current
Animal Caretaker
Bella Cavalli Farms
08.2021 - 01.2023
Venue Assistant
Bella Cavalli Events
08.2021 - 01.2023
Lifeguard
City Of Denton
05.2021 - Current
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