Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Samantha Ortega

The Colony,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

General Manager

Bubbles Cafe
06.2023 - 09.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Developed and managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Behavioral Therapist

Pediaplex
03.2023 - 06.2023
  • Increased client progress by implementing individualized treatment plans targeting specific behavioral goals.
  • Conducted functional behavior assessments to identify triggers and develop effective intervention strategies.
  • Monitored client progress by collecting and analyzing data, adjusting treatment plans as needed for optimal outcomes.
  • Established rapport with clients, fostering trusting relationships that facilitated successful therapy sessions.
  • Promoted social skill development through group therapy sessions and structured play activities.
  • Implemented crisis intervention techniques when necessary to ensure the safety of clients, staff, and families.
  • Assisted children with daily living skills such as toileting, dressing, and feeding for increased independence.
  • Facilitated parent training workshops focused on enhancing understanding of autism spectrum disorders and promoting effective parenting strategies.

Operations Specialist

Kidzania
01.2022 - 01.2023
  • Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
  • Boosted team productivity by providing ongoing training and support to fellow specialists.
  • Improved overall operational efficiency, contributing to company growth and success.
  • Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
  • Analyzed data to identify trends and areas for improvement, leading to more effective decision-making in operations management.
  • Mentored junior staff members, sharing best practices and fostering a positive work environment.
  • Facilitated successful resolutions of complex customer issues through collaboration with multiple departments within the organization.
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.
  • Cross-trained and provided backup support for organizational leadership.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Zupervisor/Operations Coordinator

Kidzania
11.2019 - 12.2021
  • Ensured compliance with industry regulations and legal requirements by creating comprehensive policies and training programs for staff members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.

Online Grocery Associate

Walmart
06.2017 - 11.2019
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Enhanced the online shopping experience for customers with timely order processing and communication.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.

Education

Associate of Arts - General Studies

Collin County Community College District
Plano, TX
05.2021

High School Diploma -

Wylie High School
Wylie, TX
05.2018

Skills

  • Staff Supervision
  • Process Automation
  • Training and Development
  • Employee Scheduling
  • Computer Literacy
  • Great with Children

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Bubbles Cafe
06.2023 - 09.2023

Behavioral Therapist

Pediaplex
03.2023 - 06.2023

Operations Specialist

Kidzania
01.2022 - 01.2023

Zupervisor/Operations Coordinator

Kidzania
11.2019 - 12.2021

Online Grocery Associate

Walmart
06.2017 - 11.2019

Associate of Arts - General Studies

Collin County Community College District

High School Diploma -

Wylie High School

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Samantha Ortega