Samantha Ostrander
Kalamazoo,MI
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
13
13
years of professional experience
Work History
Restaurant Consultant
Clear Sky Group
Clearwater Beach, Florida
12.2024 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed cost benefit analyses of potential investments in new equipment or technology.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created detailed reports on restaurant performance, financials and operational data.
- Analyzed restaurant operations, identified areas for improvement and recommended solutions.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Worked with cross-functional teams to achieve goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Utilized various software and tools to streamline processes and optimize performance.
Bar Manager
Clear Sky Group
Clearwater Beach, Florida
01.2012 - 11.2024
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Created signature beverages to increase revenue and patron loyalty.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Increased revenue by promoting additional products and assisting with beverage menu.
Education
Associate of Science - Nursing
Galen School of Nursing
Largo, FL01-2010
Skills
- Staff training
- Operational improvement
- Menu development
- Inventory management
- Profit optimization
- Team collaboration
- Leadership skills
- Customer service
- Detail-oriented mindset
- Delegating assignments and tasks
- Point of sale
- Food and Beverage Ordering
- Strong multitasking
- Beverage management
- Customer service focus
- Catering coordination
Accomplishments
- 2018 Employee of the year
- 2019 Employee of the year
Timeline
Restaurant Consultant
Clear Sky Group
12.2024 - Current
Bar Manager
Clear Sky Group
01.2012 - 11.2024
Associate of Science - Nursing
Galen School of Nursing
Similar Profiles
NATHAN MONRROYNATHAN MONRROY
COTA/L at Clear Sky Rehabilitation HospitalCOTA/L at Clear Sky Rehabilitation Hospital
Ellie MichiaelsEllie Michiaels
Assistant at Clear Sky Heating & AirAssistant at Clear Sky Heating & Air
Egan TeichroewEgan Teichroew
Residential Window Cleaner at Clear Sky SolutionsResidential Window Cleaner at Clear Sky Solutions
Laura PantojaLaura Pantoja
Care Navigator at OptiMed Health PartnersCare Navigator at OptiMed Health Partners
Sharaya NowerSharaya Nower
Patient Access Representative at BronsonPatient Access Representative at Bronson