Samantha Overbay
Chehalis,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Pendleton Woolen Mills
05.2014 - Current
- Increased sales by 47% within two years, and overall store profitability by
- Manage daily operations and activities of a specialty team size of five, modeling best practices for sales and customer service
- Supported Area Manager in conducting weekly meetings, trainings and setting goals. Along with acting as area manager when they were out on PTO.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team. Assisted with recruiting hiring, training and mentoring new staff members at five locations in our region.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Retail Supervisor
Great Wolf Lodge
04.2011 - 06.2014
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Job Coach
Lewis County Work Opportunties
05.2010 - 02.2011
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Kept detailed records of individual histories, scores, and documents.
Sales Associate
Eddie Bauer
11.2009 - 04.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Arts - Fine Arts, Media
The Art Institute of Seattle
Seattle, WASkills
- Inventory Management
- Performance Review
- Documentation
- Knowledge of Candidates
- Maximizing Profitability
- Outstanding Communication Skills
- Product Merchandising
- Customer Relations
- Business Growth Initiatives
- Budget Controls
- Goals and Performance
- Culture Development
- Staff Training
Timeline
Store Manager
Pendleton Woolen Mills
05.2014 - Current
Retail Supervisor
Great Wolf Lodge
04.2011 - 06.2014
Job Coach
Lewis County Work Opportunties
05.2010 - 02.2011
Sales Associate
Eddie Bauer
11.2009 - 04.2010
Associate of Arts - Fine Arts, Media
The Art Institute of Seattle
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