Summary
Overview
Work History
Education
Accomplishments
Timeline
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Samantha Peña

North Hollywood,CA

Summary

I am a dedicated professional with a history of meeting company goals and a strong background in dance & the entertainment industry. My goal is to transition to an elevated position that combines my passion for the arts with my administrative expertise. Skilled in working under pressure and adapting to new situations and challenges.

Overview

7
7
years of professional experience

Work History

Talent Agent Assistant

McDonald Selznick Associates (MSA)
Los Angeles, CA
05.2021 - Current
  • Assistant to department head who serves as the main liaison between production companies and MSA clients, specifically costume designers, production designers, creative directors and choreographers.
  • Drafts deal memos, reviews contracts, manages correspondence in regards to talent payments, start paperwork and general department needs.
  • Sit in meetings with clients to discuss goals and develop strategies for career success.
  • Provides administrative support, including maintaining client digital files, coordinating in-person & Zoom meetings, managing department head's calendar and compiling internal reports, such as client booking sheets and invoice reports.
  • Creates tailored rosters for targeted pitches for TV, film & live stage projects. Cold call pitch emails to film & TV production companies with projects in development.
  • Attends shows & networking events. Monitors industry news & trends. Generates social media posts, such as captioned photos & video clips via company's Instagram.


Manager on Duty

Barry's Bootcamp
Los Angeles, CA
03.2018 - 05.2021
  • Displayed the highest degree of professionalism, leadership, judgment and decision-making in all customer and employee interactions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained employees in essential job functions and assisted in organizing/overseeing assignments to drive operational excellence.
  • Performed, managed and delegated tasks to ensure a positive client experience. This included prompt client check-in’s, taking reservation requests via email & phone, studio upkeep, inventory replenishment and retail sales.

Member Services Associate

Zipcar
New York, NY
04.2015 - 05.2017
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Using problem-solving skills, I provided support to members by handling situations that were escalated from the Zipcar call center. This included identifying, gathering and analyzing information in order to offer a reasonable resolution to unsatisfied members.
  • Evaluated existing member accounts to determine whether they were still eligible for membership, according to Zipcar policies. Closed ineligible member accounts.
  • Constantly communicated and followed up with members in a timely fashion, either verbally or in writing. Educated and assisted new members with Zipcar procedures.

Education

Bachelor of Arts - Magazine Journalism / Dance Minor

Columbia College Chicago
Chicago, IL
2013

Accomplishments

  • Fast, Enthusiastic Learner
  • Knowledge of standard office procedures and computer software (Microsoft office, Outlook, Syngency, Wordpress)
  • Ability to multi-task at a fast pace on behalf of agents and shift priorities quickly in response to changing circumstances
  • Motivated, flexible and highly organized
  • Exceptional listener & communicator who effectively conveys information verbally, and in writing.
  • Ability to work well in a team as well as individually

Timeline

Talent Agent Assistant

McDonald Selznick Associates (MSA)
05.2021 - Current

Manager on Duty

Barry's Bootcamp
03.2018 - 05.2021

Member Services Associate

Zipcar
04.2015 - 05.2017

Bachelor of Arts - Magazine Journalism / Dance Minor

Columbia College Chicago

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Samantha Peña