Hi, I’m
Samantha Weaver
Milwaukee,WI
Summary
Knowledgeable professional with experience in detailed data entry. Skilled in time management, communication with large groups and making decisions under pressure. Ability to work in a high-stress environment independently and as part of a team. Excellent with technology with desire to expand skill set.
Overview
11
years of professional experience
Work History
Rescue My Roof
Office Assistant
01.2024 - Current
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Completed clerical tasks such as filing, copying, and distributing mail.
MG Foods Canteen
Customer Service Manager
12.2022 - 12.2023
Job overview
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Researched and corrected customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
MG Foods Canteen
Accounts Payable Specialist
08.2022 - 12.2022
Job overview
- Reorganized accounts payable processes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Presented audit findings to accounting manager after reviewing results and paperwork.
IRIS
Patient Care Assistant
06.2022 - Current
Job overview
- In-home client, transportation, provide assistance with exercise, medication administration, prepare and serve meals, laundry and light housekeeping, skill building, detailed documentation.
Hands That Help
Patient Care Assistant
01.2022 - 08.2022
Job overview
- Facilitated personal hygiene management, feeding and ambulation.
- Aided physicians in wound care and patient assessments.
- Maintained clean and safe environment to promote patient safety and comfort.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CapTel
Captioning Assistant
09.2020 - 09.2021
Job overview
- Provide quick and accurate captions for telephone conversations using voice recognition applications
- Multitask by simultaneously listening to audio, voice into application, proof-read developing captions.
Education
Oak Creek High School At Oak CreekOak Creek, WI
Diploma from General Studies
06.2014
Skills
- Ability to multitask and complete tasks in a timely manner
- Adaptable and quick to learn
- Exceptional decision making and problem solving skills
- Great organization and prioritization skills
- Clear and effective communication
- Computer Skills
- Budgeting and reporting
- Adherence to high customer service standards
- Professional and Courteous
Accomplishments
- Promoted to manager after 3 months of working with company and granted an assistant to delegate duties to after 9 months as a manager.
- Spoken highly of by customers and management team
Timeline
Office Assistant
Rescue My Roof
01.2024 - Current
Customer Service Manager
MG Foods Canteen
12.2022 - 12.2023
Accounts Payable Specialist
MG Foods Canteen
08.2022 - 12.2022
Patient Care Assistant
IRIS
06.2022 - Current
Patient Care Assistant
Hands That Help
01.2022 - 08.2022
Captioning Assistant
CapTel
09.2020 - 09.2021
Oak Creek High School At Oak Creek
Diploma from General Studies
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