Samantha Pacheco
Littleton,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
19
19
years of professional experience
Work History
Concierge Travel Agent
Wishes Family Travel
09.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Developed promotional materials for travel packages to market hot destinations.
- Collaborated with colleagues to create and promote special travel packages.
Assistant Store Manager of Operations
Kohls Department Store
04.2015 - 02.2020
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Area Supervisor
Kohls Department Store
07.2011 - 04.2015
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Department Lead
Kohls Department Store
12.2004 - 07.2011
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set up displays and trained employees on current promotions.
- Implemented corporate planograms for new department products.
Education
Psychology And Vocal Music
Colorado Christian University
Denver, COGeneral Studies
Red Rocks Community College
Denver, COSkills
- Social Media Networking
- Reservations Management
- Quality Assurance
- Travel Coordination
- Administrative Support
- Customer Service
- Conflict Resolution
Timeline
Concierge Travel Agent
Wishes Family Travel
09.2021 - Current
Assistant Store Manager of Operations
Kohls Department Store
04.2015 - 02.2020
Area Supervisor
Kohls Department Store
07.2011 - 04.2015
Department Lead
Kohls Department Store
12.2004 - 07.2011
Psychology And Vocal Music
Colorado Christian University
General Studies
Red Rocks Community College
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