Samantha Parker
Wilkesboro,NC
Summary
Proactive customer relations professional with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Experienced customer relations professional bringing 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
8
8
years of professional experience
Work History
Lowe's Executive Customer Relations
Lowe's Corporate
10.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Wilkes County Sheriffs Office Detention
Wilkes County Sheriffs Office
05.2015 - 07.2021
- Prepared, processed and transmitted various reports.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Associate of Science - Criminal Justice
Wilkes Community College
Wilkesboro05.2015
Skills
- Workflow Assessments
- Customer Complaint Management
- Document Control
- Team Goals
- Call Volume and Quality Metrics
- Brand Loyalty
- Member Support
- Critical Thinking
- Inbound and Outbound Calling
- Special Assignments
- Client Interactions
- Recordkeeping Strengths
- Daily Workflows
- Administrative Support
- Customer Engagement
- Conflict Resolution Techniques
Timeline
Lowe's Executive Customer Relations
Lowe's Corporate
10.2021 - Current
Wilkes County Sheriffs Office Detention
Wilkes County Sheriffs Office
05.2015 - 07.2021
Associate of Science - Criminal Justice
Wilkes Community College
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