Workday
Samantha Parrott
Denver,NC
Summary
Dynamic and results-oriented professional with extensive experience at Wal-Mart Global Shared Services, specializing in process improvement and cross-functional collaboration. Excelled in leveraging Workday and Microsoft Excel to enhance operational efficiency. Known for innovation, creativity, and problem-solving abilities, driving significant enhancements in business processes and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Business Process Specialist
Wal-Mart Global Shared Services
Charlotte, NC
08.2022 - 06.2025
- Evaluate and validate data to enhance Global Shared Services operations, ensuring accuracy and system reliability.
- Contribute to special project teams, aiding in the creation and execution of data-driven solutions to improve business processes.
- Coordinate administrative tasks, including organizing and hosting meetings and events.
- Performed root cause analysis on identified issues related to business process failures or delays.
- Provided ongoing support by troubleshooting any issues encountered during system usage.
- Conducted internal audits of business processes to identify areas for improvement.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Ensured compliance with industry standards as well as company policies and procedures.
- Monitored performance metrics related to key business processes in order to track progress towards goals.
- Collaborated closely with team members and cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided feedback on team performance, identifying areas for improvement.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Supported learners by providing additional guidance where necessary.
- Facilitated end-to-end talent acquisition processes, ensuring efficient use of Workday system.
- Collaborated with Canada Business Partners and stakeholders on various projects.
Assistant Store Manager
Sketchers
Gastonia, NC
03.2020 - 02.2023
- Provided comprehensive customer service, efficiently addressing inquiries, and resolving issues to ensure a positive shopping experience.
- Managed merchandise operations, including pricing, stocking, and maintaining inventory levels, to optimize store functionality and product availability.
- Executed store maintenance and opening/closing protocols, ensuring a clean environment, and adherence to operational standards.
Specialist, Human Resources-Data Services Escalations
WAL-MART
12.2020 - 08.2022
- Conducted comprehensive research and resolution of complex HR data issues, including pay discrepancies and system access problems, ensuring accurate case creation and escalation to relevant teams.
- Managed and monitored the HR escalations inbox, successfully processing one-time payment requests, and overseeing case progression, resulting in timely and effective issue resolution.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to ensure efficient workflow processes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
HR Recruiting, Hiring, and Onboarding Candidate Experience
WAL-MART
03.2019 - 12.2020
- Streamlined the recruitment process by conducting pre-screening interviews, efficiently managing job requisitions, and ensuring the timely onboarding of qualified candidates.
- Improved data integrity by correcting applicant source discrepancies and resolving application integration failures, complementing this with targeted outreach and critical project management, including compliance cleanup and report analysis for stores in Canada.
Third Key, Manager
Lebo's Dance, Western, and Family Shoes Store
Gastonia, NC
01.2019 - 02.2020
- Managed daily financial responsibilities, including accurate sales tracking, cash register reconciliation, and completion of daily deposits.
- Delivered high-quality customer service, including fitting specialized footwear, managing appointments, and processing returns and special orders.
- Maintained store presentation and inventory management through regular reviews, merchandise selections, pricing adjustments, and display arrangements.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Accounts Payable Goods for Resale Grocery Warehouse Disputes
WAL-MART
06.2018 - 03.2019
- Investigated discrepancies in grocery warehouse invoices to ensure accurate financial transactions, and resolved claims through meticulous analysis and verification.
- Coordinated with suppliers and warehouse personnel to amend or settle claims, enhancing operational efficiency, and maintaining strong vendor relationships.
Store Back Office Inventory
WAL-MART
11.2016 - 06.2018
- Conducted comprehensive audits of inventory records, successfully resolving discrepancies in open receipts to ensure retail inventory accuracy, and mitigate losses.
- Facilitated the 'Tires on Demand' initiative by delivering training, thereby streamlining the reconciliation of outdated American Tire transactions.
Store Back Office Invoice Processing
WAL-MART
12.2015 - 11.2016
- Conducted thorough investigations and reconciliations of vendor invoices and merchandise transfers, ensuring accuracy and compliance with company policies.
- Reviewed and processed UPC price changes, and contributed to pre-audit procedures, maintaining financial integrity by verifying the precision of invoice entries.
Auto Care Center Service Manager
WAL-MART
06.2013 - 12.2015
- Directed a team, ensuring the certification and continuous training of new technicians, and maintained operational standards through periodic lube audits, and effective scheduling.
- Managed inventory control processes, including conducting monthly inventories, restocking, and ensuring accurate record-keeping, while also delivering high-quality customer service, addressing complaints, and facilitating routine vehicle maintenance tasks.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Maintained records of all customer interactions and transactions.
Department Manager
WAL-MART
04.2011 - 02.2013
- Managed inventory by accurately ordering products, restocking shelves, and organizing excess items to maintain department efficiency.
- Conducted routine paperwork and pricing updates while ensuring store presentation standards through resets and displays; delivered consistent customer service by assisting shoppers and processing transactions as required.
- Assigned work and monitored performance of project personnel.
- Managed daily operations, ensuring efficient workflow and productivity.
- Utilized technology and software for inventory management and sales reporting.
Pharmacy Sales Associate
WAL-MART
04.2011 - 03.2010
- Delivered consistent customer service, addressing inquiries, and managing transactions efficiently at the pharmacy checkout.
- Supported inventory control by accurately stocking and organizing overstocked items.
Education
Associates of Applied Science - Accounting
Gaston College
Dallas, NC05.2009
Skills
- Workday
- ServiceNow
- Process mapping
- Microsoft Word
- Microsoft Excel
- OneNote
- Outlook
- PowerPoint
- Innovation and creativity
- Teamwork and collaboration
- Problem-solving abilities
- Process improvement
- Attention to detail
- Recruitment analytics
- Cross-functional collaboration
- SLA accomplishment
- Multitasking and task delegation
- Administrative operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offFlexible work hoursSoftware
ServiceNow
Microsoft Excel
Microsoft Word
Microsoft OneNote
Languages
English
Native language
Websites
Interests
Photography
Traveling
Timeline
Business Process Specialist
Wal-Mart Global Shared Services
08.2022 - 06.2025
Specialist, Human Resources-Data Services Escalations
WAL-MART
12.2020 - 08.2022
Assistant Store Manager
Sketchers
03.2020 - 02.2023
HR Recruiting, Hiring, and Onboarding Candidate Experience
WAL-MART
03.2019 - 12.2020
Third Key, Manager
Lebo's Dance, Western, and Family Shoes Store
01.2019 - 02.2020
Accounts Payable Goods for Resale Grocery Warehouse Disputes
WAL-MART
06.2018 - 03.2019
Store Back Office Inventory
WAL-MART
11.2016 - 06.2018
Store Back Office Invoice Processing
WAL-MART
12.2015 - 11.2016
Auto Care Center Service Manager
WAL-MART
06.2013 - 12.2015
Department Manager
WAL-MART
04.2011 - 02.2013
Pharmacy Sales Associate
WAL-MART
04.2011 - 03.2010
Associates of Applied Science - Accounting
Gaston College
Similar Profiles
Brandon ThomasBrandon Thomas
Human Resources-Workflow Coordinato at Wal-Mart Global Business ServicesHuman Resources-Workflow Coordinato at Wal-Mart Global Business Services
ASHLEY WATKINSASHLEY WATKINS
Contact Center Resolution Specialist at Wal-Mart Global TechContact Center Resolution Specialist at Wal-Mart Global Tech
Janel WestJanel West
Quality Engineer III at Wal-Mart Global TechQuality Engineer III at Wal-Mart Global Tech