Samantha Partridge
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Big Five Sporting Goods
Las Vegas, NV
09.2022 - 04.2025
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Event Coordinator
Hilton Garden Inn Hotel
Saint George, UT
01.2016 - 12.2019
- Supervised staff members responsible for registration desk setup and management during events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
Education
High School Diploma -
Dixie High School
Saint George, UT06-2008
Skills
- Customer service
- Microsoft Excel
- Cash handling
- Performance evaluation
- Team leadership
- Employee training
- Problem solving
- Communication skills
- Marketing
- Merchandising
- Guest services
- Upselling
- Staff supervision
- POS
- Retail Sales
Timeline
Assistant Manager
Big Five Sporting Goods
09.2022 - 04.2025
Event Coordinator
Hilton Garden Inn Hotel
01.2016 - 12.2019
High School Diploma -
Dixie High School
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