Samantha Patterson
Ione,CA
Summary
Energetic Field Service Engineer with 5-year background performing Biomedical repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
16
16
years of professional experience
Work History
Field Service Engineer 3
Siemens Healthineers
2019.05 - Current
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Scheduled service calls according to customer location and urgency of need.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Updated and maintained assigned machines per manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained tools and equipment, parts inventory, and administrative duties.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
Laboratory Assistant/Phlebotomist
Oroville Hospital
2015.05 - 2019.05
- Process and prepare specimens for analysis
- Carry out laboratory procedures and maintain laboratory equipment
- Perform phlebotomy procedures and operate laboratory information systems
- Assess equipment failure and resolve operational issues.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Phlebotomist
Fairbanks Memorial Hospital
2012.05 - 2014.08
- Performed routine venipuncture, neonatal heel sticks, and capillary punctures
- Processed and prepared specimens for analysis
- Processed after hours histology/pathology specimens.
- Organized daily work based on collection priority.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Medical Technician
Fairbanks Urgent Care
2008.07 - 2010.10
- Assisted providers with patient exams and trauma/medical procedures
- Performed CLIA-waived in house tests
- Managed inventory and sterilization of equipment.
- Administered medications and performed basic and advanced patient assessments.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Education
Associate of Science -
American River College
Sacramento, CA2027
Skills
- Problem solving and time management
- Multitasking and customer service
- Decision making and self motivation
- Ability to work under pressure
- Proficient in most computer programs
- Service Documentation
- Mechanical Troubleshooting
- Remote Support and Escalation processes
References
- Jonathan LaQuay, Service Operations Manager (916) 385-3068, Sacramento, CA
- Mark Henderson, Department Supervisor, (530) 532-8329, Oroville, CA
- Deb Roden, Department Supervisor, (530) 532-8329, Oroville, CA
Timeline
Field Service Engineer 3
Siemens Healthineers
2019.05 - Current
Laboratory Assistant/Phlebotomist
Oroville Hospital
2015.05 - 2019.05
Phlebotomist
Fairbanks Memorial Hospital
2012.05 - 2014.08
Medical Technician
Fairbanks Urgent Care
2008.07 - 2010.10
Associate of Science -
American River College
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