Samantha Patterson
Sumrall,Mississippi
Summary
Versatile professional with a proven track record in office administration and employee relations, notably at Bird Electric. Excelled in payroll and billing, enhancing operational efficiency by implementing secure filing systems. Skilled in fostering professional relationships and managing time effectively, I significantly contributed to improving client satisfaction and workplace productivity. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Bird Electric
06.2022 - Current
- Answered phone system, routing calls, delivering messages and emails to staff.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed payroll processing for municipal employees, ensuring timely payment and accurate recordkeeping.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Worked with multiple departments to check proper billing information.
Human Resources Specialist
MDR Construction
11.2019 - 03.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Completed required criminal background checks and drug tests for new hires.
- Assisted in the assigning high-quality PPE, contributing to a safer work environment for all employees.
- Collaborated with management and site foreman to help comply with compliance/safety standards and needs of the employees.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, and benefit enrollments.
Owner
Cherokee Laundry
01.2011 - 11.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed payroll processing for employees, ensuring timely payment and accurate recordkeeping.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Education
Associate of Science - Cosmetology License (Current License)
Washington Holmes Community College
Chipley, FL10.1999
High School Diploma -
Chipley High School
Chipley, FL05-1999
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Scheduling
- Scheduling and calendar management
- Appointment scheduling
- Deadline oriented
- Payroll and budgeting
Accomplishments
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Completed payroll for staff and direct reports.
- Coordinated weekly project team meeting and recorded minutes of the meetings.
Timeline
Administrative Assistant
Bird Electric
06.2022 - Current
Human Resources Specialist
MDR Construction
11.2019 - 03.2021
Owner
Cherokee Laundry
01.2011 - 11.2019
Associate of Science - Cosmetology License (Current License)
Washington Holmes Community College
High School Diploma -
Chipley High School
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