Samantha Patterson
Coweta
Summary
Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.
Professional retail worker with proven ability to manage front desk operations efficiently. Strong focus on team collaboration and achieving results. Adept at handling transactions, providing excellent customer service, and addressing inquiries. Reliable and adaptable, ensuring smooth workflow and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Cashier
United Ford
02.2024 - Current
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
- Provided exceptional customer service by going above-and-beyond when handling unique guest requests or addressing concerns promptly.
- Maintained confidentiality when managing sensitive information related to guest stays or billing details, adhering strictly to data privacy guidelines.
- Maintained a clean, organized, and welcoming front desk area to create a positive first impression for guests.
- Processed transactions accurately, minimizing errors and discrepancies in daily cash reconciliations.
- Organized items on shelves to help customers locate products easily and quickly.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with guests for satisfaction.
Store Manager
Cheapo Depo
12.2020 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Lead
Braums
05.2019 - 12.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Education
High School Diploma -
Serria Sand
Ridgecrest Ca06-2011
Skills
- Patience and empathy
- Team player attitude
- Workplace cleanliness
- Reliability and punctuality
- Positive demeanor
- Cash handling expertise
- Conflict resolution
- Professional appearance
- Data entry efficiency
- Decision-making capacity
- Excellent customer service
- Strong work ethic
- Quick learner
- Customer service
- Cash management
- Handling complaints
- Cash register operation
- Payment processing
- POS system operation
- ID verification
- Upselling strategies
- Store promotions
- Loss prevention
- Returns and exchanges
- Hospitality and accommodation
- Opening and closing tasks
- Bagging assistance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Computer skills
- Organizational skills
- Cash handling
- Detail-oriented
- Customer service management
- Phone and email etiquette
- Data entry
- Self motivation
Timeline
Front Desk Cashier
United Ford
02.2024 - Current
Store Manager
Cheapo Depo
12.2020 - 11.2023
Team Lead
Braums
05.2019 - 12.2020
High School Diploma -
Serria Sand
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