- Creating Art (Drawing, Painting, Sculpture, & Photos)
- Passion for all Animals (Care/Education)
- Video Gaming (War Hammer3, Planet Zoo, Rollercoaster Tycoon,ect)
- Growing Plants is a hobby
- Collecting Cristal Carvings and Stones
- Outdoors / Hiking /Swimming
- Practice Mindfulness / Yoga
- Reading / Audio Books
- Creative Dog Grooming
- Music of all different genres
Samantha Pawliokwski
Frankfort
Summary
Dynamic professional with over 10 years of experience in animal care and grooming, including leadership roles at Petsmart & Earthworks Unlimited Inc. Proven expertise in customer service and inventory management, with a strong ability to solve complex problems. Adept at using Quickbooks for account reconciliations, enhancing business processes and vendor relationships. Recognized for patience and effective communication skills.
Overview
14
14
years of professional experience
Work History
Pet Grooming Professional /Small Business Owner
Sam Paw Pet Grooming
11.2024 - Current
- Answering Calls & Messages to give quotes and scheduling appointments
- Manage schedule and time
- Market research to be update with completive pricing
- Groom pets to standard regulations and fallow safety protocols
- Photos for pets for documentation and advertising
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Accounts payable & receivable
- Entering bills, customer info, invoice in to quickbooks and excell files
- Reporting and paying sale taxes
- Keeping insurance current
- Manage supplies tracking and ordering
- Disinfecting of tools and work space
Heavy Equipment Rental Secretary / Manager
Earthworks Unlimited Inc.
05.2021 - Current
- Provided clerical support to company by copying, scanning, emailing, and filing documents.
- Provide customer service
- Scheduled rentals and conducted follow-up calls to clients before rental is up to pick up or extend rental
- Send quotes to customer via email
- Take calls and route to right department
- Helping customer figure what equipment they need and if we have it available or at all
- Set up rentals with proper paperwork required & set up in Computer; rental agreement, insurance, and invoice.
- Responded to emails and other correspondence to facilitate communication and enhance business processes and relation ship with venders and customers
- Take before and after pictures of equipment being rented and move to electronic folders.
- Enter data in to quickbooks system; invoices, credit cards,& customer information.
- Pay venders and credit cards, via online or check
- Attend and set up at expos to promote company answer questions
- Attend to web page through a portal to keep equipment we have up to date ;pictures,videos, price, & hours.
- Advertise on Facebook what we have available and of new promotions
- Inform and coordinate with transport and mechanic about rentals status
- Go to banks and post office as needed
- Go office supply shopping if needed
- Help set up and decorate for company yearly christmas party
Grooming Salon Manager
Petsmart
04.2019 - 05.2021
- Recruited and trained staff to offer grooming services for dogs.
- Aligned grooming services with brand promise for quality and customer care.
- Managed and maintained health, welfare, and proper care of animals.
- Ordered supplies for forecasted grooming demands.
- Coordinated maintenance of clippers, blades, and other hand tools required for grooming services.
- Bath, hair cut, brushed, nails cut, & ears cleaned dogs to maintain good grooming standards to make quota required
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for behavioral problems and signs of stress or health issues.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Attend weekly management meetings with district management.
- Make staff schedule and simit to store manager.
- review and fix any issues with online bookings daily to insure no over booking.
- 1 on 1 meeting with salon staff to set & go over goals, also to check in on their mental health state in the salon to prevent burn outs or injury.
- Talk to and handle customer complaints and advise staff if any concern or correction need to be mad in our procedure.
- Make sure everyone follows check In/Out procedures and guild lines
- Make sure proper safety procedures are being followed
Professional Dog Groomer /Dog Daycare Attendant
All Creatures Boarding & Grooming
08.2018 - 03.2019
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed pet care instructions for dietary needs and medication regimens.
- Paid attention to detail while completing assignments.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
Secretary
P & S Concrete Products
04.2018 - 08.2018
- Family was buying business but fell threw
- I was in training buy current owners
- Learned to take phone call orders for products
- Learned how to put a sub-pump for septic tanks
- Learned about inventory and made excell spreadsheet
Cashier /Professional Dog Bather
Petsmart
05.2012 - 04.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- take phone calls and book grooming services as needed with inquiring skill on what services are required for the pet and time needed for service.
- Washed, trimmed, and brushed dog to maintain good grooming standards.
- Fallowed all safety regulations while providing services to pets in my care.
- Monitored animals for behavioral problems and signs of health issues.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Applied effective time management techniques to meet tight deadlines.
- Team support and communication skills
Education
High School Diploma -
Sauquoit Valley Central School
Sauquoit, NY06-2011
Skills
- Office correspondence
- Data Entry, Computer Skills & program experience; Excel, Quickbooks, Power point
- Phone reception /customer service/ vendor relations
- Inventory & Supply tracking, ordering and restocking
- Requisition processing
- Report generation & Document/Contract preparation
- Scheduling Staff / Appointment / Deliveries / Pick-ups
- Prioritization, time,& calendar management
- Confidentiality & Professional skills
- Account reconciliations, receivable & payable
- Leadership / Verbal and written communication
- Equipment sterilization / PPE Protocols
- Complex Problem-solving
- POS / Cashier Skills
- Digital/Paper file management
- Quick Learner
- Dog And Cat Grooming skills -Over 10 years Experience
- Animal care/ husbandry and handling for; dogs,cats reptiles,birds,small rodent,& insects
- Patience & understanding of situations
- Team player
- Advertising / marketing skills
- Competitive market research skills
Interests
Timeline
Pet Grooming Professional /Small Business Owner
Sam Paw Pet Grooming
11.2024 - Current
Heavy Equipment Rental Secretary / Manager
Earthworks Unlimited Inc.
05.2021 - Current
Grooming Salon Manager
Petsmart
04.2019 - 05.2021
Professional Dog Groomer /Dog Daycare Attendant
All Creatures Boarding & Grooming
08.2018 - 03.2019
Secretary
P & S Concrete Products
04.2018 - 08.2018
Cashier /Professional Dog Bather
Petsmart
05.2012 - 04.2018
High School Diploma -
Sauquoit Valley Central School