Samantha Pena
Laredo
Summary
Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks.
Overview
8
8
years of professional experience
Work History
Security Officer
GardaWorld Security
Laredo
05.2023 - 05.2025
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Correction Officer
Citrus County Detention Facility
01.2023 - 03.2023
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Front Desk Receptionist
Staybridge Suites Hotel
10.2022 - 11.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
Front Desk Receptionist
Staybridge Suites Hotel
06.2019 - 09.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Food Runner
Chili's Bar And Grill
01.2022 - 02.2022
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Food Runner
Alamo Drafthouse
12.2021 - 02.2022
- Restocked food supplies in kitchen and organized storage areas.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Established rapport with customers by providing friendly and attentive service.
Table Busser
Cici Pizza
03.2019 - 04.2019
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Enhanced dining experience with prompt removal of used dishes and ensuring a clean table environment.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
Crew Member
Dairy Queen Grill & Chill
02.2019 - 03.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Party Host
Mac Daddy's
08.2017 - 09.2017
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
Education
High School Diploma -
United South High School
Laredo, TX06.2019
Skills
- Document Management
- Security Guard License
- Fluent in English and Spanish
- Data Entry
- Appointment Scheduling
- Microsoft Excel
- Account Management
- Microsoft PowerPoint
- Filing
- Pharmacy Technician Certified
Timeline
Security Officer
GardaWorld Security
05.2023 - 05.2025
Correction Officer
Citrus County Detention Facility
01.2023 - 03.2023
Front Desk Receptionist
Staybridge Suites Hotel
10.2022 - 11.2022
Food Runner
Chili's Bar And Grill
01.2022 - 02.2022
Food Runner
Alamo Drafthouse
12.2021 - 02.2022
Front Desk Receptionist
Staybridge Suites Hotel
06.2019 - 09.2022
Table Busser
Cici Pizza
03.2019 - 04.2019
Crew Member
Dairy Queen Grill & Chill
02.2019 - 03.2019
Party Host
Mac Daddy's
08.2017 - 09.2017
High School Diploma -
United South High School