Samantha Pearson
Denver,Colorado
Summary
Seeking a position with a company who encourages professional growth and allows me to provide value to their organization; in return acquiring a supportive and mutually beneficial career.
Overview
6
6
years of professional experience
Work History
Night Auditor
Courtyard Denver Stadium
11.2024 - Current
- Perform nightly financial audits, balance accounts, and reconcile cashiers
- Maintain and update guest accounts, room availability, and reservations using computer systems
- Prepare and distribute daily financial and operational reports
- Audit, reconcile, and transmit credit card transactions on time
- Handle check-ins/outs and address guest inquiries and complaints
- Monitor and work to improve guest satisfaction scores
- Follow sustainability practices as per company guidelines
- Ensure safety protocols are followed and wear necessary safety equipment
- Provide excellent customer service and support other duties as needed by management
Guest Service Associate
Denver Nature and Science Museum
09.2022 - 10.2023
- Orchestrated seamless operations within the planetarium, ensuring smooth execution of all facets of guest experiences
- Implemented strategic enhancements to the check-in and check-out procedures for clients and guests, optimizing efficiency and elevating guest satisfaction to new heights
- Spearheaded initiatives to streamline operational workflows, resulting in heightened productivity and a more enjoyable experience for visitors
- Engineered innovative solutions to streamline guest interactions, enhancing the overall efficiency and effectiveness of planetarium operations
Retail Sales Manager
Banksy Exhibition Tour
04.2022 - 07.2022
- Boosts sales by actively engaging customers, employing suggestive selling techniques, and imparting comprehensive artist and product knowledge, leading to a 25% increase in monthly sales revenue
- Orchestrates all store operations seamlessly, effectively allocating responsibilities to personnel, resulting in improved workflow efficiency and a 20% decrease in operational errors
- Monitors stock levels and purchases meticulously, ensuring adherence to budgetary constraints while maintaining optimal inventory levels
Remote Florida Blue Medicare Team
Mican Technologies
09.2020 - 02.2021
- Enhanced customer engagement plans, resulting in a 15% increase in conversion rates and a 20% rise in overall customer satisfaction scores
- Conducted thorough analysis of medical records, resulting in a 30% decrease in errors and a 25% improvement in compliance metrics
- Updated patient records, leading to a 40% reduction in billing errors and a 20% increase in data accuracy
- Delivered primary customer support within a fast-paced environment, maintaining a 90% customer satisfaction rating and achieving a 20% improvement
- Implemented forward-thinking strategies, resulting in a 25% decrease in customer complaints and a 20% increase in customer retention
Team Lead
Netflix 24-7 Intouch
08.2019 - 03.2020
- Supervise team performance and meet goals.
- Assign tasks and ensure efficient workflow.
- Provide training, feedback, and support.
- Resolve conflicts and foster teamwork.
- Monitor progress and report to management.
- Ensure policy compliance and quality standards.
- Assist with recruitment and onboarding.
Education
Bachelors Degree - Computer Science
Metropolitan State University of Denver
03.2025
Class of 2013 -
Fernandina Beach High School
01.2013
Skills
- Excel
- FOSSE
- GXP
- Management
- Google Suite
- Technical Support
- Data Analytics
- Microsoft Office
- Quickbooks
- Merchandising
- Graphic Design
- Adobe Suite
Timeline
Night Auditor
Courtyard Denver Stadium
11.2024 - Current
Guest Service Associate
Denver Nature and Science Museum
09.2022 - 10.2023
Retail Sales Manager
Banksy Exhibition Tour
04.2022 - 07.2022
Remote Florida Blue Medicare Team
Mican Technologies
09.2020 - 02.2021
Team Lead
Netflix 24-7 Intouch
08.2019 - 03.2020
Class of 2013 -
Fernandina Beach High School
Bachelors Degree - Computer Science
Metropolitan State University of Denver
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