Samantha Pena
New York,NY
Summary
Patient Service Representative serving diverse needs of patients through active communication and team engagement. Expert in patient registration, showcasing a positive personality and empathetic nature. Ready to bring relevant work experience to your team.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
CityMD Urgent Care Center
2023.01 - Current
- Greeting and welcoming every patient to the facility, guaranteeing outstanding patient service
- Organizing and coordinating specialist appointments, ambulatory admissions, and hospital procedures
- Accurately entering/ updating patient demographic and medical insurance information
- Answering phone calls promptly while demonstrating proper telephone etiquette and directing patients to the appropriate department based on their concerns
- Verifying medical insurance eligibility and coverage, collecting copayments or uninsured fees when necessary
- Informing management on current wait times, patient inquiries, and facility needs
- Performing various clerical duties including faxing, photocopying, filing, and scanning medical records in accordance with HIPAA regulations
- Handling sensitive patient concerns with professionalism, empathy, and confidentiality, fostering an atmosphere of trust within the clinic
Caregiver
Friends And Family Home Care
2021.11 - 2023.09
- Assisted with dressing guidance, grooming, meal preparation, and medical reminders
- Ensured patient health in the comfort of his home by monitoring and recording vitals, administered his medication as directed and attended follow-up appointments as required
- Recognized and reported abnormalities or changes in patient's health status to Case Manager
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
- Collaborated with healthcare team members to develop personalized patient-care plans
Sales Associate
Footlocker Retail
2022.04 - 2023.01
- Provided positive first impressions in welcoming existing, new, and potential customers
- Volunteered for extra shifts during holidays and other busy time periods to alleviate staff shortage
- Monitored sales floor and merchandise displays for visual appeal, taking corrective action such as restocking or reorganizing products if need be
- Balanced and organized cash register
- Logged reports, expenses, receipts, and sales documents into a digital database
- Assessed customer needs and utilized suggestive selling techniques to boost revenue
Education
High School Diploma -
Washington Heights Expeditionary Learning School
New York, NY06.2021
Skills
- Outstanding Customer Service
- Medical Terminology Knowledge
- Registration and Scheduling
- Proficient in Microsoft Office, Google Suite, and Athenahealth
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Languages
English
Spanish
Timeline
Patient Service Representative
CityMD Urgent Care Center
2023.01 - Current
Sales Associate
Footlocker Retail
2022.04 - 2023.01
Caregiver
Friends And Family Home Care
2021.11 - 2023.09
High School Diploma -
Washington Heights Expeditionary Learning School
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