Samantha Pennington

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• · Provides post decision options to callers.
  
  · Schedule peer to peer appointments for ordering provider office
  
  · Delivers straightforward administrative and/or other basic business services in Customer Service.
  
  · Receives requests by mail, telephone, or in person regarding insurance claims/policies.
  
  · Responds to inquiries from policy holders, providers and/or others for information and assistance.
  
  · Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  
  · Mails or routes claim forms and supporting documentation to various units for final processing.
  
  · Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  
  · Good knowledge and understanding of Customer Service and business/operating processes and procedures

• Enhanced patient care by effectively assessing, planning, implementing, and evaluating nursing interventions for a diverse patient population.
• Collaborated with interdisciplinary healthcare teams to develop and implement comprehensive care plans for patients.
• Administered medications and treatments accurately and safely while adhering to established protocols and guidelines.
• Improved patient satisfaction by providing compassionate, culturally sensitive, and individualized nursing care.
• Promoted safe clinical environments by strictly adhering to infection control protocols, reducing the risk of hospital-acquired infections among patients.

• Answering incoming calls and supporting visitors

• Schedule appointments and maintain calendars

• Schedule and coordinate staff and other meetings

• Collate and distribute mail & email

• Setting up new hires

• Prepare communications, such as memos, emails, invoices, reports and

other correspondence

• Write and edit documents from letters to reports and instructional documents

• Create and maintain filing systems, both electronic and physical

• Proxying for Phlebotomist when time off is used

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Managing Office Environment

• Proficiency in scheduling, multitasking, and employee/patient communication

• Running Lab results, reading, and documenting

• Phlebotomist tasks

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Clinical Secretary Duties

• Submitting orders

• Transferring patients from emergency department to the chest pain unit

• Taking vital signs, Collecting, and labeling urine and stool samples

• Charting ADLs every two hours

• Prepping patients for all cardiac procedures. Performing EKGs on patients,

keeping track of all timed lab work, Drawing all patients' blood

• Calling consults