Samantha Perez
Glendale,AZ
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
14
14
years of professional experience
Work History
Front Office Secretary
Handyman Paul Donka
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries for estimates on remodeling, handyman service, and vehicle maintenance
- Schedule planning once job is agreed upon, with customer and service provider Paul Donka
- Coordinating to ensure materials are available and ready either provided by Paul or Customer
- Handled all cash money paid for services
- Strengthened relationships with potential clients by negotiating contracts that provided favorable terms for all.
At Home Teacher Aid
Self Employed Services
03.2020 - 01.2022
- Communicated with 8th grade, 6th grade, 5th grade, 4th grade, 3rd grade and kindergarten teachers virtually to help the children in my care
- Helped students to understand their strengths and areas needing improvement effectively.
- Incorporated differentiated instruction techniques into lesson planning, enabling the accommodation of diverse learning needs within the classroom setting.
- Directed various extracurricular activities such as clubs or tutoring sessions, helping students expand their interests beyond academics.
- Maintained accurate records of student performance data, using this information to inform future instruction and report progress to parents/guardians and teachers
Caregiver
Personal Client Curtis Key
10.2018 - 11.2019
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with wound care, meal preparation, and medication reminders.
Food Service Cashier
Mucho Macho Taco
09.2014 - 10.2016
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
Shift Leader
Jack In The Box
08.2010 - 04.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Developed training program for new employees, speeding up their integration into team.
Thrift Store Clerk
Value Village
03.2012 - 11.2012
- Maintained clean and organized workspaces throughout the store, enhancing overall shopping experience for customers.
- Collaborated with fellow team members on store initiatives, leading to a more cohesive work environment.
- Improved store organization and appearance by merchandising items according to established guidelines.
- Handled customer complaints professionally, resolving issues promptly while maintaining positive brand perception.
- Assisted with visual displays that showcased seasonal trends or promoted specific product lines, driving greater interest from shoppers.
- Increased customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Assisted with the intake and sorting of donated items, ensuring high-quality merchandise was available for sale.
- Supported donation processing procedures by accurately pricing items based on quality and market value.
Education
Bachelor Of Science - Veterinary Technology
Pima Medical Institute
Phoeniz, AZSkills
- Reception duties
- Maintaining records
- Appointment Scheduling
- File Management
- Typing Speed
- Calendar Management
- Proofreading
- Problem-solving skills
- Cash Handling
- Customer Service
- Multitasking
- Relationship Building
- Spreadsheet Creation
- Budget Management
Timeline
Front Office Secretary
Handyman Paul Donka
07.2023 - Current
At Home Teacher Aid
Self Employed Services
03.2020 - 01.2022
Caregiver
Personal Client Curtis Key
10.2018 - 11.2019
Food Service Cashier
Mucho Macho Taco
09.2014 - 10.2016
Thrift Store Clerk
Value Village
03.2012 - 11.2012
Shift Leader
Jack In The Box
08.2010 - 04.2014
Bachelor Of Science - Veterinary Technology
Pima Medical Institute
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