Samantha Perez
Beaumont,CA
Summary
Friendly and reliable customer service professional with experience in fast-paced environments, including coffee service and retail. Skilled in team leadership, handling high-volume orders, and creating positive customer experiences. Bilingual in Spanish and English, with strong communication skills. Seeking to contribute to a bakery team with excellent service and efficiency.
Overview
11
11
years of professional experience
Work History
Shift Leader Barista
Dutch Bros Coffee
Yucaipa, CA
07.2024 - Current
- Supervised daily operations and assigned tasks to team members during shifts
- Opened and closed the store, ensuring cleanliness, organization, and accuracy
- Delivered fast and friendly service in a high-volume environment
- Resolved customer concerns professionally, maintaining a positive experience
- Maintained composure and efficiency during busy and high-pressure periods
Sales Associate
Guess
Cabazon, CA
02.2022 - 10.2032
- Supported customers with product selection and recommendations
- Maintained store presentation and organization
- Handled cashier duties and ensured smooth checkout experiences
Sales Associate
Psycho Bunny
Cabazon, CA
10.2022 - 04.2024
- Assisted customers in finding clothing that matched their needs and style
- Operated cash register and handled transactions accurately
- Provided friendly greetings and built positive customer relationships
Education
High School Diploma - undefined
Glen View High School
Beaumont, CASkills
- Customer service
- Team leadership
- Cash handling & POS systems
- Multitasking in fast-paced environments
- Conflict resolution & de-escalation
- Time management
- Bilingual: Spanish (advanced)
Timeline
Shift Leader Barista
Dutch Bros Coffee
07.2024 - Current
Sales Associate
Psycho Bunny
10.2022 - 04.2024
Sales Associate
Guess
02.2022 - 10.2032
High School Diploma - undefined
Glen View High School