Samantha Perkins
Saint Ann,MO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Citi
09.2023 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Senior Sales Associate
AT&T
10.2021 - 08.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
Billing/Repair/MAC Specialist
Charter Communications Inc
06.2020 - 10.2021
- I provide over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs
- Have advanced diagnostic tools to help you address technical inquiries and get services running smoothly
- Talking with customers through fixes you can make together
- If an issue calls for extra attention, bring in additional internal support to get things back on track
- Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience
- Assist customer with activating new devices and Boyd devices
- Follow my branded opening call flow, authenticate customer, do an account review and self-service education with customer.
- Followed all company policies and procedures to deliver quality work.
Store Manager
Ardmore Finance
03.2020 - 06.2020
- Open and close store
- Greet all customers
- High volume telephone work
- Process signature loans
- Data entry
- Understand and maintain P&L
- Do collections calls daily.
Manager
Boost Mobile
08.2019 - 01.2020
- Open and closed store
- Did inventory with all phones and accessories
- Sold phones, accessories and plans
- Did 30-50 calls a day to existing customers, to let them know about our promotions
- Activated all devices
- Handled all paperwork
- Ordered phones and accessories for my store
- Handled all currency.
Client Service Specialist
Regions Bank
05.2018 - 05.2019
- Greet every business client
- Make outbound and answer over 100 inbound calls
- Train clients with two of our new products
- Assist with all accounts that clients have with Regions
- Conduct WebEx with clients that have problems understanding our products
- Write up and close all cases that is under my profile
- Sale our products to the clients who need particular things, such as doing ACH, Positive Pay, Reporting etc..
- Help clients through troubleshooting steps with their PC.
Collection Agent
Client Services Inc.
09.2017 - 05.2018
- Collection payments from customer with written off debt, get in contact with customers about their accounts, update our system with new information regarding this matter, skip-trace on all accounts to put in our system, send out 808, 809 letter with personal information
Branch Manager
Missouri Title Loans
10.2015 - 09.2017
- Open and close store, make outbound collections and sales calls, answer all inbound calls, take payments, make loans, handle large amounts of currency, do monthly file audits, handle all repos, make sure my sales rep on key with everything, like calls, weekly payday audits, training and me coaching her on new laws and regulations, I also do the scheduling, I foresee all complaints, problems of any sort,and grow the business
Education
Associate of Applied Science - Criminal Justice
ITT-Technical Institute of Technology
Earth City, MO09.2012
Skills
- Microsoft Excel
- Loss Prevention
- Quickbooks
- Management Experience
- Leadership Experience
- Network
- Marketing
- Effective Communication
- Procedure Review
- Transaction Review
- Fraud Detection
Certification
- Notary
Timeline
Fraud Analyst
Citi
09.2023 - Current
Senior Sales Associate
AT&T
10.2021 - 08.2023
Billing/Repair/MAC Specialist
Charter Communications Inc
06.2020 - 10.2021
Store Manager
Ardmore Finance
03.2020 - 06.2020
Manager
Boost Mobile
08.2019 - 01.2020
Client Service Specialist
Regions Bank
05.2018 - 05.2019
Collection Agent
Client Services Inc.
09.2017 - 05.2018
Branch Manager
Missouri Title Loans
10.2015 - 09.2017
Associate of Applied Science - Criminal Justice
ITT-Technical Institute of Technology
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