Samantha Petersen
Sparks,NV
Summary
Resourceful professional with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
Work History
Account Manager
LP Insurance Services
08.2019 - Current
- Managing books of business for three account executives, with clients ranging from 2-1,000 people per group, 30+ groups
- Responsible for client relations and maintaining strong carrier relationships
- Being available to help clients with questions, concerns, and needs ranging from medical to ancillary coverages
- Attending all events and gatherings for client open enrollment and board meetings.
CADCI
New Dawn Treatment Center / Step Two
04.2021 - 02.2023
- While earning Internship hours for my Masters Program I worked with clients struggling with addiction
- Responsible for running group therapy sessions several times a week
- Responsible for my own clients and their treatment
- Created treatment plans, rehabilitation plans, at the outpatient level
Retention Coordinator
Prominence Health Plan
03.2018 - 08.2019
- Responsible for supporting the sales team on all existing business
- Developed and maintained long-term relationships with policyholders and small business entities
- Serviced accounts on a regular basis to propose new products or services and maximize revenue
- Organized company files and creating a support system to decrease workload and increase productivity of account managers
- Attending and organizing events, open enrollment meetings, and presenting to groups and brokers.
Clinic Manager
Massage Envy/EWC/ALS- Reno, NV, La Verne, CA
07.2010 - 03.2018
- Over the period of 8 years I worked in both Reno and California Locations for the three stores.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Assisted the owner and district manager in day-to-day operations of the business, managed 30+ employees
- Operated the payroll systems, created commission structures
- Hired and trained all new employees and was responsible for client retention
- Organized events, fairs, marketing for the business, and ran social media platforms.
Education
College -
Skills
- Customer Service
- Teamwork and Collaboration
- Client Relationship Management
- Drug and Alcohol Counseling
- Treatment Planning
- Experience with all Microsoft programs
- Account Management
- Relationship Building
- Goal-Oriented
- Client rapport
- Payroll Systems
- HR Experience
Timeline
CADCI
New Dawn Treatment Center / Step Two
04.2021 - 02.2023
Account Manager
LP Insurance Services
08.2019 - Current
Retention Coordinator
Prominence Health Plan
03.2018 - 08.2019
Clinic Manager
Massage Envy/EWC/ALS- Reno, NV, La Verne, CA
07.2010 - 03.2018
College -
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