Samantha Phelps
Platte City,MO
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Export Clerk
Nor-Am Cold Storage
02.2022 - Current
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging pick-up.
- Entered inbound and outbound orders into WMS sytem
- Closed orders in system in an accurate and timely manner.
- Check drivers in and out.
Laundry Attendant
The Laundry House
04.2021 - 02.2022
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Opened and closed the laundromat.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected drop off orders, laundered, folded, and ironed items per individual customer preference.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Trainer
McDonald's
01.2020 - 08.2021
- Maintain sanitation, health, and safety standards in work areas.
- Clean and organize eating, service, and kitchen areas.
- Notify kitchen personnel of shortages or special orders.
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
- Provided excellent customer service.
Administrative Assistant
JPI Glass
05.2019 - 06.2019
- Scan/File/Enter packing slips daily.
- Worked with Bluebeam & Foundation.
- Entered apprenticeship hours & organized class documents.
- Review vendor email daily, including order acknowledgments & purchase orders, communicating information gathered to project managers.
- Enter lifts.
- Run miscellaneous errands.
- Data entry projects & spreadsheets.
Executive Assistant
CBS Piling Solution Inc
01.2018 - 05.2019
- Handled all credit card receipts; Entering, reconciling, filing.
- Created a filing system.
- Miscellaneous errands such as picking up checks from vendors and to the bank, outgoing mail to post office, & purchasing office supplies.
- Sorted and distributed incoming mail.
- Answered the phones & greeted clients.
- Organized, entered, and filed all invoices.
- Completed certified payroll.
- Worked with Quickbooks, Microsoft Office Suite, Google Doc, and Google Sheets.
Restaurant Team Member
Chipotle
09.2017 - 01.2018
- Took customer's orders and prepared food in front of them.
- Maintained clean store and work area.
- Provided excellent customer service ensuring full satisfaction.
PT Clerk
Quiktrip
06.2017 - 09.2017
- Worked register, counting back change to customers per company policy.
- Maintained clean store, performing an upkeep every 30 minutes.
- Independently closed and worked in the kitchen preparing food for customers.
- Kept up working with a sense of urgency in a fast-paced environment while providing outstanding customer service.
Crew Trainer
McDonald's
03.2016 - 06.2017
- Worked all positions; Drive-thru, front register, cook.
- Trained new employees on their position.
Education
High School Diploma -
Liberty North High School
Liberty, MO05.2019
No Degree - Accounting
Metropolitan Community College - Kansas City
Kansas City, MOVITA/TCE Advanced Certification - undefined
Skills
- Efficient and Detail-Oriented
- Written and Verbal Communication
- Quick Learner
- Strong Organizational Skills
- Data Entry
- Customer Service
- Professional and Courteous
Timeline
Export Clerk
Nor-Am Cold Storage
02.2022 - Current
Laundry Attendant
The Laundry House
04.2021 - 02.2022
Crew Trainer
McDonald's
01.2020 - 08.2021
Administrative Assistant
JPI Glass
05.2019 - 06.2019
Executive Assistant
CBS Piling Solution Inc
01.2018 - 05.2019
Restaurant Team Member
Chipotle
09.2017 - 01.2018
PT Clerk
Quiktrip
06.2017 - 09.2017
Crew Trainer
McDonald's
03.2016 - 06.2017
High School Diploma -
Liberty North High School
No Degree - Accounting
Metropolitan Community College - Kansas City
VITA/TCE Advanced Certification - undefined
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