Samantha Philip

Managing driver safety and vehicle compliance to ensure our clients stay up-to-date on various regulatory requirements.

• Audits thousands of driver qualification documents and drug & alcohol information for clients.
• Identifies all discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under FCRA, HIPAA, and other regulatory entities. Adheres to department's data security policies pertaining to Personal Identification Information.

Oversees daily operations of business with 30+ employees and 100+ children/70+ families.

• Answered, screened, and transferred average of 40+ telephone calls and 40+ emails per day.
• Responsible for updating and maintaining all staff, client, and business files.
• Managing paperwork and giving tours to prospective families/clients.
• Renegotiate vendor contracts, implement office supplies inventory control, and standardize office ordering procedures.
• My systems have expedited staff assimilation and reduced office expenses.
• Hires, trains, and on-boards employees.
• Developed office operational guidelines for staff members increasing efficiency.
• Generated reports and typed letters in Word and prepared PowerPoint and Excel presentations.
• Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
• Contributed to development of business policies and parent handbook.

Represented the city of Oshkosh, WI to bring awareness to what the city offers its residents and guests.

• Spoke publicly at 75+ events promoting personal platform – Adoption, the Option of Hope.
• Earned $3,000 scholarship.
• Encouraged students to pursue education to reach personal and professional goals.