Samantha Piccola
Huntington Station,NY
Summary
Results-driven Operations Manager skilled in NetSuite implementation, logistics oversight, and team leadership. Proven ability to enhance operational efficiency and improve customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Operations Manager
Delea Sod Farms
East Northport, NY
06.2022 - Current
- Oversaw daily operations to ensure efficient workflow and productivity across all departments.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Developed training programs for staff to improve skill sets and operational knowledge.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Collaborated with cross-functional teams to streamline communication and enhance project outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented tracking systems for vehicle performance monitoring and incident reporting.
- Assisted with Accounts Payable, Accounts Receivable, Reconciliations and Closings
- Handled all implementations on new software
- Collaborated with managers across 3 other entities and various other locations to ensure new processes ran smoothly and problem solved any new issues that arose.
Safety Coordinator
CarlsonCorp.
Kings Park, NY
05.2020 - 06.2022
- Developed and implemented safety training programs to enhance employee awareness and compliance.
- Conducted regular safety audits, identifying hazards and recommending corrective actions to improve workplace safety.
- Monitored incident reports and conducted root cause analyses to mitigate future risks effectively.
- Led cross-functional teams in the execution of safety initiatives, fostering a culture of proactive risk management.
Scale House Operator
Winters Brothers
West Babylon, NY
2010 - 2018
- Operated scale house equipment to accurately weigh incoming and outgoing materials.
- Ensured compliance with safety regulations and environmental guidelines during operations.
- Recorded and maintained detailed logs of vehicle weights and material types.
- Collaborated with drivers to facilitate smooth loading and unloading processes.
- Operated weigh scales and issued tickets when necessary.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
Education
High School Diploma -
Sachem High School North
Lake Ronkonkoma NYSkills
- NetSuite implementation
- Problem-solving
- MS office 365
- Project leadership
- Superb time management skills
- Logistics management
- Logistics oversight
- Vehicle dispatch
- Payment posting
- Microsoft Excel
- Accounts payable
- Samsara (GPS Tracking for Fleet)
Accomplishments
-Implemented Netsuite, Paycom and Samsara in one year for a staff of over 200 employees, 5 entities and a fleet of approximately 150 units
Certification
- OSHA 30
- OSHA 10
- Training in FMCSA Supervisor Drug and Alcohol testing and Suspicion
Timeline
Operations Manager
Delea Sod Farms
06.2022 - Current
Safety Coordinator
CarlsonCorp.
05.2020 - 06.2022
Scale House Operator
Winters Brothers
2010 - 2018
High School Diploma -
Sachem High School North