Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Picon Wagner

Sacramento

Summary

Dynamic Human Resources Expert with a proven track record at Target, specializing in employee onboarding and engagement. I am skilled in HR policies and training development and foster a diverse and inclusive workplace. Successfully enhanced team morale through strategic events, while maintaining compliance and payroll accuracy, resulting in improved employee relations.


Overview

6
6
years of professional experience

Work History

Human Resources Expert

Target
07.2022 - Current
  • Pre-planning, writing, and posting the weekly schedule of 100+ employees
  • onboarding and facilitating orientations for new hires, including I-9 verification
  • partnering with team leaders regarding team accountability and company best practice
  • boosting company morale and engagement by hosting team events, from event catering to volunteer events to benefit the local community
  • Processing applications and using intentional recruiting efforts to help the guest and store needs best
  • Performing daily human resource routines such as printing reports, maintaining and finalizing payroll, and printing and properly filing compliance paperwork.
  • Acting as a resource for questions regarding best practices, pay, and scheduling systems
  • Following state and federal guidelines for break compliance and minor labor laws
  • Send emails engaging with leaders for regarding team metrics such as but not limited to, training, attendance, absent percentage and other key HR metrics.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.

Fulfillment Expert

Target
09.2021 - 07.2022
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes and adjusting workflow strategies to maintain peak performance levels.
  • Enhanced customer satisfaction with timely processing and shipping orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Interacted with guests in friendly and knowledgeable way.

Barista Shift Lead

Dutch Bros
08.2020 - 08.2021
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels and ensuring adequate supplies for daily operations.
  • Memorized ingredients and recipes for a wide variety of specialty drinks.
  • Restocked and cleaned stations and facilities to maintain clean and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
  • Improved cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Handled and resolved customer issues and complaints professionally and tactfully to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Busser

Papas and Wings
09.2019 - 10.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and prepare tables for incoming guests.
  • Completed side work duties, ensuring all necessary supplies were stocked for the success of the shift.

Education

Bachelor of Science - Sociology

California State University, Sacramento
Sacramento, CA
05-2025

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Recruiting
  • Diversity and inclusion
  • Recruitment strategies
  • Onboarding and orientation
  • Employee relations
  • Microsoft Office Suite
  • Payroll administration
  • Employee onboarding
  • Confidential document control

Timeline

Human Resources Expert

Target
07.2022 - Current

Fulfillment Expert

Target
09.2021 - 07.2022

Barista Shift Lead

Dutch Bros
08.2020 - 08.2021

Busser

Papas and Wings
09.2019 - 10.2019

Bachelor of Science - Sociology

California State University, Sacramento

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Samantha Picon Wagner