Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Samantha Pierce

Hamburg,IA

Summary

Talented Convenience Store Manager with expert team leadership, planning and organizational skills built during successful 21-year career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities with results-driven approach.

Overview

21
21
years of professional experience

Work History

Manager

Ericon Inc DBA Quik Pik
Nebraska City, NE
12.2000 - 12.2021
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Training and coaching employees on practices, procedures and performance strategies.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Evaluated employees
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained store equipment.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Managed overstocking, restocking and inventory control procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members and scheduling accordingly.

Cook/ CNA/Housekeeping

Morton House
Nebraska City, NE
04.2000 - 05.2001
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cooked serval days a week for entire facility.
  • Kept housekeeping schedule

Education

High School Diploma -

Nemaha Valley High School
Cook, NE

Skills

  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Coaching and mentoring
  • Creative merchandising
  • Schedule optimization
  • Mathematical calculations
  • Detail oriented
  • Excellent customer service skills
  • Inventory control

Timeline

Manager

Ericon Inc DBA Quik Pik
12.2000 - 12.2021

Cook/ CNA/Housekeeping

Morton House
04.2000 - 05.2001

High School Diploma -

Nemaha Valley High School

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Samantha Pierce