Samantha Piercy
Magnolia,TX
Summary
Focused Operational Management with 9 years of success in designing customer-oriented programs and developing high performing, service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue and business growth. Proven track record in creating scalable customer service operation infrastructures and leveraging all resources to nurture relationships with customers and employees. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Chief Operating Officer
Tune Up The Manly Salon
Houston, TX
02.2023 - Current
- Streamlined operational processes to enhance service delivery and customer satisfaction.
- Oversaw financial management, aligning budgetary goals with strategic growth initiatives.
- Implemented employee training programs, fostering skill development and team cohesiveness.
- Analyzed market trends, driving innovative service offerings and competitive positioning.
- Cultivated partnerships with vendors to optimize supply chain efficiency and cost-effectiveness. This includes a privet label and white label retail line roll-out.
- Managed performance metrics to assess operational effectiveness and identify improvement opportunities.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain sales trajectory.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Oversight in Operations department, Human Resources, Marketing Department, and New Development team.
Director of Operations
Tune Up The Manly Salon
Houston, TX
02.2021 - 02.2023
- Oversaw day-to-day production activities in accordance with business objectives across the company's 80 locations.
- Worked collaboratively with functional leaders to implement new procedures and promotions to improve quality service and experience for clientele.
- Defined, implemented and revised operational policies and guidelines for a sustainable work environment and production.
- Monitored budgets and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management across the company.
- Set team and individual KPIs and provided regular, actionable feedback on a weekly basis to District managers, General managers, and franchisees.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed, trained and motivated District Managers, Franchisees, and General Managers to continuously improve knowledge and abilities in the barber and cosmetology field.
- Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity and culture.
- Implemented long-term growth initiatives by developing a training facility open to all 800 employees to obtain continued education to further themselves in their career and growth within the company.
District Manager
Tune Up The Manly Salon
Houston, United States
02.2018 - 02.2021
- Built positive and productive relationships with store and field leadership.
- Supervised 13 locations to enforce high-quality standards of operation.
- Met KPI goals by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Held weekly meetings with General Managers to identify techniques to overcome sales obstacles, and build leaderhsip skills.
- Developed 25 new locations from scratch by leveraging proactive leadership approaches and sound business acumen including extensive marketing plans and training workshops.
General Manager and Barber
Tune Up The Manly Salon
Magnolia, TX
02.2017 - 02.2018
- Managed budget implementations, employee reviews, training, schedules and customer retention.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and point of sale systems.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Designed modern employee recognition program which boosted productivity and created a sustainable morale.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained master calendar of appointments and employee shifts.
- Managed business customer service, responding to requests and concerns promptly.
- Completed safety training and certifications through TDLR to minimize risk of infection or injury to customers.
- Distributed business cards and marketing materials outside of salon to generate new business.
Education
Associate of Science - Accounting And Finance
Eastern Gateway Community College
Steubenville, OH06-2023
Trade - Esthiology
Aveda Institute
Houston02-2017
High School Diploma -
Magnolia High School
Magnolia, TX06-2016
Trade - Cosmetology
Magnolia High School
Magnolia, TX06-2016
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Leadership training and Development
- Labor Management
- FF&E Purchasing & Budgeting
- Teamwork and collaboration
- Recruiting, Hiring and onboarding
Timeline
Chief Operating Officer
Tune Up The Manly Salon
02.2023 - Current
Director of Operations
Tune Up The Manly Salon
02.2021 - 02.2023
District Manager
Tune Up The Manly Salon
02.2018 - 02.2021
General Manager and Barber
Tune Up The Manly Salon
02.2017 - 02.2018
Associate of Science - Accounting And Finance
Eastern Gateway Community College
Trade - Esthiology
Aveda Institute
High School Diploma -
Magnolia High School
Trade - Cosmetology
Magnolia High School