SAMANTHA PIERRE-ALEXANDER

Chelsea,AL

Summary

I am an energetic and engaged leader. I have been leading teams in the retail industry for over 10 years. I pride myself in developing team members so they can see their full potential. I have had the pleasure of fostering talent through Early talent and entry level. Thus, creating leaders that also have a passion for development. As a leader I use my quick yet fair judgment to oversee process and deliver top box results. I ensure my team has the tools to drive sales through customer engagement and consistent best practices. I have learned throughout my career that teamwork, role clarity and diversity drive innovation and growth.

Overview

years of professional experience

years of post-secondary education

Work History

Store Manager

Kohls Department Store

Birmingham, Al

01.2020 - Current

Drive sales through engaging leadership
As the store manager I lead my team in driving top box results from driving sales to reducing operating costs
Recruit, interview and hire talent
Develop staffing plans for key store roles
Analyze workload strategies, sharing findings with store staff and leadership to develop action plans
Collaborate with the store executive team to develop and execute associate retention strategies
Foster a collaborative and engaged environment, addressing and managing associate concerns
Drive Associate Engagement and Development through effective communication, feedback and recognition
Oversee the development and coaching of all associates, including the appraisal process for the purpose of recommending and executing on promotions or other changes in position
Demonstrate and promote a hospitality mentality on the sales floor, ensuring a best in class customer experience
Make informed decisions to support store expense management (e.g
Payroll, productivity, shortage)
Oversee store Cash Office, Service Desk, and Building Safety standards are maintained and take appropriate action when necessary
Oversee the execution of all merchandising directives
Review business reports for merchandise opportunities and take action to drive sales
Maintain and enhance relationships with vendors and community partners
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Introduced new methods, practices and systems to reduce turnaround time.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Early Talent Campus Recruiter

Kohls Department Stores

06.2012 - Current

Serve as team member of the campus recruiting team
As a team we engaged with students and recent graduates
We recruited early talent for opportunities available at Kohls
I served as an intern coach for those completing our Store Management internship and Manager in Training Program
Engage with students by speaking with them about career opportunities at university lead discussion panels
Fostered talent from various universities creating a talent pool of future graduates
Served as a mentor for interns and MITs during their program and during the beginning stages of their career with Kohls
Partnered with university professors on unestablished campuses in order to create partnership for future career fair events

Merchandising Assistant Manager

Kohl, Department Store

Jacksonville, Yulee, FL

05.2013 - 01.2020

Serves as a training lead for new managers
Minimized inventory loss by directing team to effectively use store security equipment
Aids in the development of associates and retention, which has led to a high promotion rate
Motivates team to drive results daily in sales, service and loyalty with fun and engagement
Recruit, interview and hire talent
Collaborate with the store executive team to develop and execute associate retention strategies
Foster a collaborative and engaged environment, addressing and managing associate concerns
Communicate and educate associates on key priorities to support Sales, Service and Loyalty
Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position
Ensure associates adherence to Kohl’s policies and procedures
Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience
Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
Make informed decisions to support store expense management (e.g
Payroll, productivity, shortage)
Assist and guide associates on the point of commerce process
Lead the execution on all merchandising directives
Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
Collaborate with fellow store executives to identify trends and opportunities to make business recommendations
Assess and allocate resources to support business and workload demands
Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers

Education

Bachelor of Science - Human Resource Management

Florida State University

Tallahassee, FL

08.2007 - 04.2012

Skills

Business Acumenundefined

Timeline