Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Samantha Pioli

Hallwood,VA

Overview

19
19
years of professional experience

Work History

Receiption/Cashier Assistant

The Onancock Deli
Onancock, Virginia
07.2015 - Current
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Greeted customers and provided assistance in locating items.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Adhered to safety regulations when handling sharp objects such as knives or scissors.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Assisted with pricing merchandise for sale in store.
  • Processed returns and exchanges according to company policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Processed returns and exchanges according to store policies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Resolved customer complaints regarding sales and service.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Maintained financial records by counting cash and recording tips at end of shift.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Interacted politely with customers to promote quality service during checkout.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.

Personal Care Aide

Self-employeed
Hallwood, Virginia
03.2016 - 05.2023
  • Educated families on proper techniques for caring for elderly loved ones.
  • Answered questions from family members regarding care plans for the client.
  • Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
  • Maintained accurate records of services provided, documenting any changes in condition or behaviors observed during visits.
  • Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
  • Developed individualized care plans for each client based on needs assessment.
  • Accompanied clients on errands such as grocery shopping or going to the post office.
  • Ensured that all safety measures were followed within the home environment at all times.
  • Participated in team meetings to discuss client progress and plan for future goals and objectives related to care needs.
  • Provided companionship by engaging in conversation with the client about current events or topics of interest.
  • Transported clients to doctor appointments or other outings in a timely manner.
  • Acted as an advocate for the rights of patients while upholding all laws pertaining to patient confidentiality.
  • Prepared meals according to dietary specifications and assisted with feeding when necessary.
  • Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
  • Provided emotional support to clients by listening to their concerns and providing comfort.
  • Encouraged clients to participate in recreational activities such as reading books or playing board games.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Performed basic first aid procedures if necessary due to injury or illness.
  • Organized and maintained supplies in the home environment to ensure client safety.
  • Administered medications as prescribed by physician.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Provided ongoing compassionate patient care for each client.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Followed care plan and directions to administer medications.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Improved patient outlook and daily living through compassionate care.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Veterinary Receptionist

Accomack Animal Hospital
Onley, Virginia
03.2010 - 09.2012
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Filed medical records in an organized manner for easy access when needed.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Greeted clients and their pets upon arrival at the clinic.
  • Processed payments from clients including cash, credit cards, and checks.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Processed incoming mail on a daily basis.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Kept track of client's payment history and updated account information accordingly.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Worked with clients to processes all financial transactions.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Informed patients of financial responsibilities prior to rendering services.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Ordered and maintained supply inventory for medical office.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Veterinary Receptionist

Pocomoke Animal Hospital
Pocomoke City, MD
11.2005 - 11.2009
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.
  • Filed medical records in an organized manner for easy access when needed.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Greeted clients and their pets upon arrival at the clinic.
  • Processed payments from clients including cash, credit cards, and checks.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Processed incoming mail on a daily basis.
  • Kept track of client's payment history and updated account information accordingly.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Worked with clients to processes all financial transactions.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Interviewed patients to complete case histories and intake forms.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Compiled and coded patient information or data in appropriate computer system.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Education

High School Diploma -

Broadwater Academy
Belle Haven, VA
06-1997

Skills

  • Customer Service
  • Inventory Support
  • Financial Reporting
  • Preparing Bank Deposits
  • Cash Handling
  • Payment Processing
  • Accounts Receivable
  • Basic Math
  • Merchandise Restocking
  • Store Cleaning
  • Drawer balancing
  • Accounts Payable
  • Upselling strategies
  • Recovery management
  • Problem-Solving
  • Financial records management
  • Flexible Schedule
  • Relationship Building
  • Teamwork and Collaboration
  • Critical Thinking
  • Inventory processes
  • Front Desk Operations
  • Professional Appearance

Affiliations

  • I have a small farm that I enjoy in my spare time.
  • I do a small amount of horseback riding.
  • I enjoy fishing.
  • I like working on my older vehicles.

Accomplishments

  • I am a 4-H All Star

References

References available upon request.

Timeline

Personal Care Aide

Self-employeed
03.2016 - 05.2023

Receiption/Cashier Assistant

The Onancock Deli
07.2015 - Current

Veterinary Receptionist

Accomack Animal Hospital
03.2010 - 09.2012

Veterinary Receptionist

Pocomoke Animal Hospital
11.2005 - 11.2009

High School Diploma -

Broadwater Academy

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Samantha Pioli