Samantha Pioli
Hallwood,VA
Overview
19
19
years of professional experience
Work History
Receiption/Cashier Assistant
The Onancock Deli
Onancock, Virginia
07.2015 - Current
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Greeted customers and provided assistance in locating items.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Adhered to safety regulations when handling sharp objects such as knives or scissors.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Answered customers' questions concerning location, price and use of merchandise.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Provided accurate cash register operations, including accepting payments and providing change.
- Assisted with pricing merchandise for sale in store.
- Processed returns and exchanges according to company policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Processed returns and exchanges according to store policies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Backed up cashiers ringing up large number of customers by bagging products.
- Swept and mopped front end during shifts to maintain professional appearance.
- Resolved customer complaints regarding sales and service.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Maintained financial records by counting cash and recording tips at end of shift.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Interacted politely with customers to promote quality service during checkout.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Personal Care Aide
Self-employeed
Hallwood, Virginia
03.2016 - 05.2023
- Educated families on proper techniques for caring for elderly loved ones.
- Answered questions from family members regarding care plans for the client.
- Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
- Maintained accurate records of services provided, documenting any changes in condition or behaviors observed during visits.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Developed individualized care plans for each client based on needs assessment.
- Accompanied clients on errands such as grocery shopping or going to the post office.
- Ensured that all safety measures were followed within the home environment at all times.
- Participated in team meetings to discuss client progress and plan for future goals and objectives related to care needs.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Transported clients to doctor appointments or other outings in a timely manner.
- Acted as an advocate for the rights of patients while upholding all laws pertaining to patient confidentiality.
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Encouraged clients to participate in recreational activities such as reading books or playing board games.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Performed basic first aid procedures if necessary due to injury or illness.
- Organized and maintained supplies in the home environment to ensure client safety.
- Administered medications as prescribed by physician.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Provided ongoing compassionate patient care for each client.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Followed care plan and directions to administer medications.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Reported concerns to nurse supervisor to promote optimal care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Veterinary Receptionist
Accomack Animal Hospital
Onley, Virginia
03.2010 - 09.2012
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Ordered office supplies as needed and maintained a clean reception area.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Greeted clients and their pets upon arrival at the clinic.
- Processed payments from clients including cash, credit cards, and checks.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Processed incoming mail on a daily basis.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Kept track of client's payment history and updated account information accordingly.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Processed financial transactions for clients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Worked with clients to processes all financial transactions.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Informed patients of financial responsibilities prior to rendering services.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Veterinary Receptionist
Pocomoke Animal Hospital
Pocomoke City, MD
11.2005 - 11.2009
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Greeted clients and their pets upon arrival at the clinic.
- Processed payments from clients including cash, credit cards, and checks.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Processed incoming mail on a daily basis.
- Kept track of client's payment history and updated account information accordingly.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Processed financial transactions for clients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Worked with clients to processes all financial transactions.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked patients in and out for appointments and collected co-payments.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted physicians with finalizing reports, speeches or presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Interviewed patients to complete case histories and intake forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Compiled and coded patient information or data in appropriate computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
High School Diploma -
Broadwater Academy
Belle Haven, VA06-1997
Skills
- Customer Service
- Inventory Support
- Financial Reporting
- Preparing Bank Deposits
- Cash Handling
- Payment Processing
- Accounts Receivable
- Basic Math
- Merchandise Restocking
- Store Cleaning
- Drawer balancing
- Accounts Payable
- Upselling strategies
- Recovery management
- Problem-Solving
- Financial records management
- Flexible Schedule
- Relationship Building
- Teamwork and Collaboration
- Critical Thinking
- Inventory processes
- Front Desk Operations
- Professional Appearance
Affiliations
- I have a small farm that I enjoy in my spare time.
- I do a small amount of horseback riding.
- I enjoy fishing.
- I like working on my older vehicles.
Accomplishments
- I am a 4-H All Star
References
References available upon request.
Timeline
Personal Care Aide
Self-employeed
03.2016 - 05.2023
Receiption/Cashier Assistant
The Onancock Deli
07.2015 - Current
Veterinary Receptionist
Accomack Animal Hospital
03.2010 - 09.2012
Veterinary Receptionist
Pocomoke Animal Hospital
11.2005 - 11.2009
High School Diploma -
Broadwater Academy