Samantha Ponzelli
Mustang,OK
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Office Manager
Happy Dent Company
Oklahoma City, OK
04.2019 - 12.2024
- Monitored inventory levels and placed orders when needed.
- Assisted in developing budgets for departmental expenses.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Bartender
Chesapeake Energy Arena
Oklahoma City, OK
10.2011 - 12.2018
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Service Specialist I
Oklahoma Department of Human Services
Moore, OK
08.2008 - 10.2011
- Answered telephones, provided information to callers, and transferred calls to appropriate staff members.
- Verified accuracy of data entry into databases prior to submission for review.
- Greeted visitors warmly and professionally upon arrival at the office.
- Organized filing system for efficient retrieval of documents.
- Provided administrative support to various departments within the organization.
- Scanned paperwork into electronic database for storage purposes.
- Operated office equipment such as photocopiers, fax machines, scanners, computers, printers.
Education
Cosmetology -
Paul Mitchell The School
Norman, OK10-2018
GED -
Oklahoma City Community College
Oklahoma City, OK01-2008
Some College (No Degree) - General Studies
Oklahoma City Community College
Oklahoma City, OKSkills
- Billing
- Staff hiring
- Bookkeeping
- Workflow optimization
- Documentation expertise
- Conflict management
- Customer service
- Organizational skills
- Customer relations
References
References available upon request.
Timeline
Office Manager
Happy Dent Company
04.2019 - 12.2024
Bartender
Chesapeake Energy Arena
10.2011 - 12.2018
Service Specialist I
Oklahoma Department of Human Services
08.2008 - 10.2011
Cosmetology -
Paul Mitchell The School
GED -
Oklahoma City Community College
Some College (No Degree) - General Studies
Oklahoma City Community College
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