Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Samantha Potter

Samantha Potter

Chuckey,TN

Summary

Knowledgeable about customer relationship management, workflow optimization and reporting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Experience Coordinator

Marshalls
09.2022 - Current
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Helped customers understand return policies and processed items.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.

Pharmacy Technician

Walgreens
08.2022 - 09.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Counted and labeled prescriptions with correct item and quantity.

Personal Shopper

Walmart
03.2020 - 07.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.

Sales Associate

Marshalls
09.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier

Ingles
10.2017 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Chuckey Doak High School
Afton, TN
05.2020

Skills

  • Patience and composure
  • Training and coaching
  • Opening and closing procedures
  • Promotions understanding
  • Returns assistance
  • Returns policies
  • Product Knowledge
  • Teamwork and Collaboration
  • Customer Service
  • Understanding Customer Needs
  • Problem Resolution
  • Relationship Building
  • Customer Relations
  • Issue and Complaint Resolution
  • De-Escalation Techniques
  • Professional telephone demeanor
  • Order Fulfillment
  • Sales Transactions
  • Employee Coaching
  • Order and Refund Processing

Timeline

Customer Experience Coordinator

Marshalls
09.2022 - Current

Pharmacy Technician

Walgreens
08.2022 - 09.2022

Personal Shopper

Walmart
03.2020 - 07.2022

Sales Associate

Marshalls
09.2019 - 03.2020

Cashier

Ingles
10.2017 - 08.2019

Chuckey Doak High School

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Samantha Potter